I still don't have the team I was promised...the current CDH is helping me out (while she doesn't need to seeing as the front end is also woefully shortstaffed, she knows much more about online pickup that the actual managers) and she told me that everything is on SM's head now; he has the most to gain by having this work out and only he can get us people. Now I get to enter the fun world of "what misogynistic fun is C going to do this week?" He does seem to be more condescending/impossible with the female supervisors (we're in the majority currently).
I was thrown on SCO pretty much my entire shift--thankfully no orders came in. I didn't have the online-pickup cordless phone on my person when babysitting that stupid--we cannot be distracted while watching those lanes (I can't get any reception on that phone at all unless I'm in my 'corner office' anyway). A call came into the service desk that was for Grocery and it was transferred as such. I come back from helping all four lanes and SM is holding the cordless phone out to with with an open line while saying "You have an online pickup call, your phone has been blowing up, please take it." I never heard that phone ring and I would have. Before I manage to escape into my corner he mouths off with "Let's keep the phone on us at all times, mmkay?" (the person on the other end of the line can hear all of this)
The person on the other end was very confused; it turns out that was the same call for Grocery that had come in 30 seconds prior. My cordless cannot easily transfer calls into the main system (by design; no need to), so the person had to call back on the primary line and get transferred again. I told SM that the call was not even for my department and reiterated that my phone did not ring, and according to policy I shouldn't have it on me when I'm not actually doing online-pickup duties. I'm definitely not taking it with me when I'm on an unpaid lunch.
I came in this morning to find that someone had written my phone number on the back of a receipt and left it in plain sight on the desk (not marked with my name, but just the idea that it was out there is disturbing--yes I did remove it). If I find that person there will be trouble. If the company expects me to be reachable for that stuff when I'm not at work then they can pay for another cellular device (and explain my new 'on-call' status to the union).
I was thrown on SCO pretty much my entire shift--thankfully no orders came in. I didn't have the online-pickup cordless phone on my person when babysitting that stupid--we cannot be distracted while watching those lanes (I can't get any reception on that phone at all unless I'm in my 'corner office' anyway). A call came into the service desk that was for Grocery and it was transferred as such. I come back from helping all four lanes and SM is holding the cordless phone out to with with an open line while saying "You have an online pickup call, your phone has been blowing up, please take it." I never heard that phone ring and I would have. Before I manage to escape into my corner he mouths off with "Let's keep the phone on us at all times, mmkay?" (the person on the other end of the line can hear all of this)
The person on the other end was very confused; it turns out that was the same call for Grocery that had come in 30 seconds prior. My cordless cannot easily transfer calls into the main system (by design; no need to), so the person had to call back on the primary line and get transferred again. I told SM that the call was not even for my department and reiterated that my phone did not ring, and according to policy I shouldn't have it on me when I'm not actually doing online-pickup duties. I'm definitely not taking it with me when I'm on an unpaid lunch.
I came in this morning to find that someone had written my phone number on the back of a receipt and left it in plain sight on the desk (not marked with my name, but just the idea that it was out there is disturbing--yes I did remove it). If I find that person there will be trouble. If the company expects me to be reachable for that stuff when I'm not at work then they can pay for another cellular device (and explain my new 'on-call' status to the union).
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