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Either forgetting vital information or just plain "DO YOU JUST NOT GET IT?????? Friggin THREE in one shift
My kingdom for a number
We get an internet order to a local hotel. no big deal here EXCEPT the order is missing one VERY important piece of information: A ROOM NUMBER
Thankfully they included a (I assume) a cell number on the order. Since this is the next order up and I am first in line I try and call the number. Pops into voice mail. Leave a standard message about confirming an order from this number and we need a room number to deliver the order.
Thank whatever deity we are not busy at the moment so I wait a bit. No return call so this being the hotel that is right behind us I figure that the desk personel can be of some assistance. So I grab the order and go to the hotel. The desk people look up the name with no results. OK try the number again. again voice mail and message and then I head back to the store.
I grab another order and deliver it. When I get back about 20 or so minutes later I answer the phone. It is a customer inquiring about a delivery. I get the phone number and immediately know this is the order to the hotel. I explain to the person what happened and get the room number. Since I am up first I run the order up to the hotel.
They were waiting in the lobby and I got a decent tip.
Drunk and passed out again
My last run of the night is to another hotel. I arrive at the hotel and proceed to the room. Now the time on the clock on the wall says 1:30am. I knock on the proper door and wait. No answer. I knock a little louder this time and wait. NO answer.
OK time to hit the front desk. I ask the desk clerks to check to see if John Smith is registered in Room 113. They verify that he is indeed the person registered to that room. I ask them to call the room. NO answer.
Dead end run
NOT sure what to call this
Around 10:55pm we get an order. SInce we were semi-busy at the time a 45 minute delivery time is quoted (delivery time ETA is 11:40pm).
I get the order and proceed to the address. This is a house I have not delivered to before but this customer has ordered once before. I knock on the front door and wait. No answer. I knock again and wait. No answer.
I return to my car and call the number on the ticket. The time is 11:24pm. Goes to voice mail. I leave my standard message about confirming an order placed and confirming the address etc.
Usually the customer will call back fairly shortly. I wait for a few minutes and with no call-back I call again. Voice mail again. Well you had your chance. The time is now 11:29pm. I leave my standard message that I am again calling to confirm
that an order was placed from this number, confirm the address and if they would like their order delivered to please call the Red Roof Pizza place at 123-4567.
Call the store to let them know the situation and head back to the store. I go out on a couple of more runs.
Around 12:05am the MOD takes a call from someone wondering where their order was. Yes you guessed it ---- it is the above customer who wants to know where there order was. The MOD explains the situation to them as in we are busy and delivery time at this time is still 45 minutes. They still want the order BUT NOW they will come pick it up from the store. NO problem says the MOD and even offers to make their order fresh and have it ready in 15-20 minutes.
OK the customer still gets their order and at least I get credit for the dead end run AND you think it would end there.
WELL you would be wrong my friends as one look at the name of this site would suggest.
Now we are still kinda busy so I am in and out of the store for the next 45 minutes or so. It is around 1am and the customer STILL has not picked up their order. As with any weird situation guess who calls in right at that moment.
The customer wondering where their order is. The MOD again takes the call and explains that he understood that they wanted to PICK UP their order at the store NOT have it delivered. NO WE wanted it delivered. MOD explains they specifically indicated pickup and the order was here and ready.
At this point I am having much trouble NOT ROTFLMAO in the background.
They finally agree to do the order as PICK UP and I leave on the run described in the 2d story above.
I arrive back at the store around 1:35 with the dead end run and inquire if the customer has "finally" picked up their order. NOPE.
They eventually picked the order up around 1:50am.
My kingdom for a number
We get an internet order to a local hotel. no big deal here EXCEPT the order is missing one VERY important piece of information: A ROOM NUMBER
Thankfully they included a (I assume) a cell number on the order. Since this is the next order up and I am first in line I try and call the number. Pops into voice mail. Leave a standard message about confirming an order from this number and we need a room number to deliver the order.
Thank whatever deity we are not busy at the moment so I wait a bit. No return call so this being the hotel that is right behind us I figure that the desk personel can be of some assistance. So I grab the order and go to the hotel. The desk people look up the name with no results. OK try the number again. again voice mail and message and then I head back to the store.
I grab another order and deliver it. When I get back about 20 or so minutes later I answer the phone. It is a customer inquiring about a delivery. I get the phone number and immediately know this is the order to the hotel. I explain to the person what happened and get the room number. Since I am up first I run the order up to the hotel.
They were waiting in the lobby and I got a decent tip.
Drunk and passed out again
My last run of the night is to another hotel. I arrive at the hotel and proceed to the room. Now the time on the clock on the wall says 1:30am. I knock on the proper door and wait. No answer. I knock a little louder this time and wait. NO answer.
OK time to hit the front desk. I ask the desk clerks to check to see if John Smith is registered in Room 113. They verify that he is indeed the person registered to that room. I ask them to call the room. NO answer.
Dead end run
NOT sure what to call this
Around 10:55pm we get an order. SInce we were semi-busy at the time a 45 minute delivery time is quoted (delivery time ETA is 11:40pm).
I get the order and proceed to the address. This is a house I have not delivered to before but this customer has ordered once before. I knock on the front door and wait. No answer. I knock again and wait. No answer.
I return to my car and call the number on the ticket. The time is 11:24pm. Goes to voice mail. I leave my standard message about confirming an order placed and confirming the address etc.
Usually the customer will call back fairly shortly. I wait for a few minutes and with no call-back I call again. Voice mail again. Well you had your chance. The time is now 11:29pm. I leave my standard message that I am again calling to confirm
that an order was placed from this number, confirm the address and if they would like their order delivered to please call the Red Roof Pizza place at 123-4567.
Call the store to let them know the situation and head back to the store. I go out on a couple of more runs.
Around 12:05am the MOD takes a call from someone wondering where their order was. Yes you guessed it ---- it is the above customer who wants to know where there order was. The MOD explains the situation to them as in we are busy and delivery time at this time is still 45 minutes. They still want the order BUT NOW they will come pick it up from the store. NO problem says the MOD and even offers to make their order fresh and have it ready in 15-20 minutes.
OK the customer still gets their order and at least I get credit for the dead end run AND you think it would end there.
WELL you would be wrong my friends as one look at the name of this site would suggest.
Now we are still kinda busy so I am in and out of the store for the next 45 minutes or so. It is around 1am and the customer STILL has not picked up their order. As with any weird situation guess who calls in right at that moment.
The customer wondering where their order is. The MOD again takes the call and explains that he understood that they wanted to PICK UP their order at the store NOT have it delivered. NO WE wanted it delivered. MOD explains they specifically indicated pickup and the order was here and ready.
At this point I am having much trouble NOT ROTFLMAO in the background.
They finally agree to do the order as PICK UP and I leave on the run described in the 2d story above.
I arrive back at the store around 1:35 with the dead end run and inquire if the customer has "finally" picked up their order. NOPE.
They eventually picked the order up around 1:50am.
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