Our SCOs have issues; the new system is more secure, but far less user-friendly. The primary problem seems to be with the scales on the belt itself (not calibrated with the scanner scale, so it will misread/send items back). When we got the new ones installed the POS interface and scanners were replaced, but nobody bothered to check the rest of the unit (belt).
Some bright sparks have realized that, since a lot of times the only indication to an attendant that something didn't read on the belt is a voice prompt "Remove all items and try again" if it's busy/loud enough they can just carry it around the sensor because we don't have anything that lets us see all SCOs on one screen. There's a local company that designs nothing but software to detect/mitigate SCO shrink; I've mentioned it to SM before, but it costs money and Corporate doesn't think they should lay out money for anything that they don't suggest.
Some bright sparks have realized that, since a lot of times the only indication to an attendant that something didn't read on the belt is a voice prompt "Remove all items and try again" if it's busy/loud enough they can just carry it around the sensor because we don't have anything that lets us see all SCOs on one screen. There's a local company that designs nothing but software to detect/mitigate SCO shrink; I've mentioned it to SM before, but it costs money and Corporate doesn't think they should lay out money for anything that they don't suggest.
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