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Bad customer!
I just had a customer send me a facebook message.
Strike one!
We're already crossing the line. It's nearly 9PM. We aren't open. You must have known that. I hope you tried calling first. On top of that, she can see my name, and still misspelled it. I don't even know how you can do that! It's right there!
Strike two!
"Hello [Copper],
Do you know if there are any pontoons available for the 3rd of July, just for fireworks.
[name]"
And strike 3? It's JUNE. June! Less than a month before the fireworks. We have 10 pontoons. How on earth did it come into your mind that they weren't all booked?
Even, even if the regular 3rd of July renters didn't start catching on and just booking the boats for multiple years, I don't think the boat would be available by now.
Strike 4?
We don't rent pontoons for 'just the fireworks.' We rent them for the 3rd, and make people eat the extra cost with glee. (Well not really, but still, we changed the policy because nobody else but them rents pontoons for any other reason that day.)
I told her to check the other marina, as an insider secret, they rent boats too. (Two pontoons, last I checked.)
If that doesn't work, I'll offer to stick a couple flashlights on a waterbike to make it night-legal and tell her to get out there early. And wear a swimsuit.
The only reason I can think she thought this was okay, was on a local home-owner's association group, I posted that, despite our signs, we would be open tomorrow.
I'll let you know if she keeps striking out, but I hope she'll slink away and consider what she's done.
(I've been reading too many Gravekeeper I think. I'm not normally this grumpy with people. XP)
I just had a customer send me a facebook message.
Strike one!
We're already crossing the line. It's nearly 9PM. We aren't open. You must have known that. I hope you tried calling first. On top of that, she can see my name, and still misspelled it. I don't even know how you can do that! It's right there!
Strike two!
"Hello [Copper],
Do you know if there are any pontoons available for the 3rd of July, just for fireworks.
[name]"
And strike 3? It's JUNE. June! Less than a month before the fireworks. We have 10 pontoons. How on earth did it come into your mind that they weren't all booked?
Even, even if the regular 3rd of July renters didn't start catching on and just booking the boats for multiple years, I don't think the boat would be available by now.
Strike 4?
We don't rent pontoons for 'just the fireworks.' We rent them for the 3rd, and make people eat the extra cost with glee. (Well not really, but still, we changed the policy because nobody else but them rents pontoons for any other reason that day.)
I told her to check the other marina, as an insider secret, they rent boats too. (Two pontoons, last I checked.)
If that doesn't work, I'll offer to stick a couple flashlights on a waterbike to make it night-legal and tell her to get out there early. And wear a swimsuit.
The only reason I can think she thought this was okay, was on a local home-owner's association group, I posted that, despite our signs, we would be open tomorrow.
I'll let you know if she keeps striking out, but I hope she'll slink away and consider what she's done.
(I've been reading too many Gravekeeper I think. I'm not normally this grumpy with people. XP)
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