Me = Me
TINP = Totally imaginary normal person
SC = Totally real sucky customer
How I thought it would go:
TINP: No thanks I wouldn't like an extended warranty I'd just like the fridge.
Me: No problems but to be honest my sales figures are really low on white goods so it makes more sense for me to give you the warranty and knock 20% off the cost for humoring me than to sell it without a warranty at all. I'm still well within my weekly targets for giving discounts and it will look as though I have sold more warranties than I actually have.
TINP: You serious?
Me: I know it's wierd but that's one of the nice things about our company policy, it's rigid, inflexible and thoroughly stupid so I get to do odd stuff like this for people once in a blue moon. So here's your free warranty card, here's a courtesy £10 voucher for one of our other services and 20% off £99 brings the total down to £79, would you like me to ask our warehouse guy to take it to your van?
How it went:
SC: No thanks I wouldn't like an extended warranty I'd just like the fridge.
Me: No problems but...
SC: Huh! God's sake I just want my fridge. Get me my fridge.
Me: If you insist, that's £99 then. Hope you parked close, they're heavy.
TINP = Totally imaginary normal person
SC = Totally real sucky customer
How I thought it would go:
TINP: No thanks I wouldn't like an extended warranty I'd just like the fridge.
Me: No problems but to be honest my sales figures are really low on white goods so it makes more sense for me to give you the warranty and knock 20% off the cost for humoring me than to sell it without a warranty at all. I'm still well within my weekly targets for giving discounts and it will look as though I have sold more warranties than I actually have.
TINP: You serious?
Me: I know it's wierd but that's one of the nice things about our company policy, it's rigid, inflexible and thoroughly stupid so I get to do odd stuff like this for people once in a blue moon. So here's your free warranty card, here's a courtesy £10 voucher for one of our other services and 20% off £99 brings the total down to £79, would you like me to ask our warehouse guy to take it to your van?
How it went:
SC: No thanks I wouldn't like an extended warranty I'd just like the fridge.
Me: No problems but...
SC: Huh! God's sake I just want my fridge. Get me my fridge.
Me: If you insist, that's £99 then. Hope you parked close, they're heavy.
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