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The Customer Complaint Letter Game
  #1  
Old 12-19-2009, 08:18 AM
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purplecat41877 purplecat41877 is offline
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Talking The Customer Complaint Letter Game

In this game, you get to play the part of an annoyed customer and write a letter to management. The person below will play the part of the manager and respond to the letter and write a customer letter for the person below them.

Dear Mr. Manager,

I was in your store today and your employees have the worst customer service ever. I asked the supervisor if there was anyone who could open another register and she told me there was no one available. I requested that she open another register and she told me that she needed to keep an eye on the employees. I've already waited in line for twenty minutes and I do tons of business with you since I'm in the store all the time. I'm a very important customer and I shouldn't have to wait in line. If it happens again, I will never shop at your store again.

Sincerely,

Mrs. Customer
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  #2  
Old 12-19-2009, 09:03 PM
Lace Neil Singer's Avatar
Lace Neil Singer Lace Neil Singer is offline
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I'm going to assume that sarcasm is allowed, tho obviously not actual rudeness. XD

Dear Mrs Customer,

I'm sorry to hear of your bad experience; however, the lack of collegues was due entirely to the blizzard that enveloped this part of the country. We may be able to control many things within the store, but we can't control the weather. Sorry, and hope you will continue to shop here.

Sincerely,

Manager With Spine.


Dear Ms Manager,

I am utterly appalled at the terrible service I received at your restaurant yesterday. My son wanted waffles and your waitress refused to serve them to him, giving the pathetic excuse of them not being on the menu. I am of course a very important person with an art degree and I demand that the waitress be fired, that you send me a grovelling apology and your first born son, and also a $1000 gift card.

Sincerely,

Mrs Speshul Snowflake
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  #3  
Old 12-19-2009, 11:22 PM
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Mrs Speshul Snowflake,

I'm sorry you had such an unpleasant experience at our establishment.

However, not only do we not have waffles on our menu, you may have noticed that we don't have any breakfast items at all on our menu.

Perhaps your first clue should have been that we don't open up until 11:00 a.m. a common opening time for restaurants that only serve lunch and dinner.

Your second clue should have been, the name of our restaurant. "Casa del Enchilada". You see, we are a Mexican restaurant, that does not offer any type of American cuisine. (Okay, maybe that should have been your first clue.)

As to your requests for compensation: My first born son? You got him! All you need to do is pick him up outside the gates of the State Prison on Tuesday! He's due to be released at 10:00 a.m. The timing of your request couldn't be better! We were so fearful he'd end up back on our doorstep!

He's 25 years old, and being released after serving the full five years of his sentence for Robbery, Burglary, and Aggravated Assault. We, his own family were amongst his victims. We tried our best to bring him up right, but there's just something wrong in his head. He's been a terrible embarrassment to my Husband, Myself, and our entire Family.



He ended up serving that full sentence, and did not get an early release for good behavior because, well, he didn't behave good in Prison. The Warden said he was one of their most troublesome Inmates. The Prison Shrink didn't merely say he'd be likely to re-offend. No. The Shrink put it as he would unlikely to not re-offend.

As far as your other two demands? No.

And fire the Waitress? No to that too. You see, this is a family owned and run establishment. The Waitress is my 93 year old Mother. She truly feels bad when she can't fulfill a Customer's request, and your reaction and attitude kept her awake with worry for an entire week, that she had let a Customer down!

Sincerely,
Ms. Manager


=========================================


Dear Sir/Ma'am,

My wife and I recently stayed at your Hotel, six months ago.

It was a most unpleasant experience. Every evening, during our entire two week stay, the people in one of the neighboring rooms partied loudly until the early hours of the next day.

Upon checking out, my Wife had me mention it to the Desk Clerk. He said something about being "very sorry" to hear that, and asked, (while he was fiddling with the computer, my Wife thought he was probably looking at porn or something) what response we had been given upon calling to to complain of these incidents. I replied that we hadn't called down, he said something about the computer confirming there had no complaints registered, according to our "Room Account".

My Wife told me to tell him that we shouldn't have had to call down. She We thought the Hotel should have just made sure the other Guests would remain reasonably quiet.

My Wife had me demand a full refund, but the Desk Clerk said "Im terribly sorry, but I'm only authorized to give a 5% maximum discount to our valued Guests when they find their experience to be less than stellar". My Wife thought he was incredibely rude!

He asked if we'd like to talk to the Manager, and I turned to my Wife and asked her, but by now she was in tears, and she said to the Desk Clerk "No, don't bother! YOU have ruined our entire vacation!

My poor, dear, Wife has been terribly distraught since this most unpleasant experience. So, She is We are renewing our demand for a full refund, Plus a complimentary two weeks for a future visit. During your City's huge Summer Festival is when we will be needing this.

We don't think we are being unreasonable, as we are very regular customers. Besides our most recent visits, we stayed there in 1985, and 1968.

Sincerely,

I.M. Wipped


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Last edited by JustaCashier; 12-19-2009 at 11:30 PM. Reason: Fix typos (BTW, this was FUN!)
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  #4  
Old 12-20-2009, 12:13 AM
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Irving Patrick Freleigh Irving Patrick Freleigh is offline
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Dear Mr. Wipped:

We are very sorry to hear of your recent experience at our hotel. We certainly would've addressed the loud partiers had we been informed of them.

But now that you mention it, it is very possible our desk clerk was looking at porn on our computer. He apparently is into bestiality. We will deal with this as well.

Sincerely,
Hotel Manager

================================================== ================


Dear Random Krap-Mart Corporate Suit:

I recently bought a clock radio at your store. Well, I guess I could have bought it at Wal-Mart. Or the Clearance Swamp. I'm not exactly sure, because I lost the receipt. Anyway, I'm pretty sure I bought it at Krap-Mart, because I shop there frequently and spend lots of money there. So that makes me a good customer.

I had to return the clock radio because it stopped working after I chucked it against the wall one morning to shut the alarm off. The clerk behind the service desk was extremely rude and wouldn't take it back because I didn't have the receipt. Who keeps receipts anyway these days?

I begged and pleaded for the service desk clerk to take back the clock radio and give me my refund, nicely of course. She wouldn't budge. I kept pleading my case, but then she said to me "Cram it, sunshine!"

I was so astonished I threw the clock radio at the clerk's head and stomped out.

Fire the service desk clerk and give me at least $100 in gift cards. Or else I will never shop at Krap-Mart ever again. You have my word on that as an extremely dissatisfied customer.

Sincerely,
I.B Pissed
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  #5  
Old 12-20-2009, 12:57 AM
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Lace Neil Singer Lace Neil Singer is offline
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Dear I.B Pissed,

Thank you so much for getting in touch with us in such a timely manner. You see, we had no idea where to send the police after we naturally called them to report you for assault, and now we do. Rest assured you will receive full bed and board at the expense of the state to compensate you.

Sincerely,

Cool Mananger.


Dear Manager of Blue Stripy Supermarket,

I was utterly disgusted when I arrived at your store on Christmas Day to do a little shopping, only to find that it was closed! I had run out of milk and I had to go without milk in my tea for two whole days. Please can you send me a £1000 gift card, plus a full apology for this outrage.

Sincerely,

Mrs Whinger.
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  #6  
Old 12-20-2009, 02:03 AM
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"timely manner" ...ha!

Dear Mrs. Whinger,

Please accept our condolences on your lack of family and friends to spend the holiday with. Next year, get your milk on Christmas Eve. Because we value your business so very much, we will be shipping a very large gift card, weighing 1000 pounds, just as you requested.

Sincerely,
Head Supermarket Elf

Dear Company,

I was recently in your store and the cashier was very very rude. I was in a hurry, and she would not let me cut in front of the twenty other people on line. She told me I would have to wait. Please fire her, as this is completely unacceptable.

Sincerely,
IM Spechal
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  #7  
Old 06-24-2010, 12:24 PM
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purplecat41877 purplecat41877 is offline
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Dear Mr. Niebayure,

The reason we don't accept cash is because our cash got stolen a while back and we don't have a safe place to keep it. If you send us your address, however, we will send you a $400 gift card and a free U-Pad as an apology for the inconvenience.

Sincerely,

Computer Company Owner


Dear Technician,

I've been putting rice into my computer since it keeps needing to be fed. Currently, my computer shut down and won't restart. I demand you send me a replacement right away. If you don't, I'll take my business elsewhere.

Sincerely,

Mrs. Rice
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  #8  
Old 06-24-2010, 01:38 PM
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fireheart fireheart is offline
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Quote:
Quoth purplecat41877 View Post


Dear Technician,

I've been putting rice into my computer since it keeps needing to be fed. Currently, my computer shut down and won't restart. I demand you send me a replacement right away. If you don't, I'll take my business elsewhere.

Sincerely,

Mrs. Rice
I completely forgot about that one

Dear Mrs. Rice,

Computers have a very strict diet. That is, floppy disks, CDs and DVDs ONLY. If you feed it the wrong food, it will be poisoned. THerefore since you have poisoned your computer we will not help you today,

Sincerely,

Smart Tech.
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  #9  
Old 06-26-2010, 12:19 PM
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purplecat41877 purplecat41877 is offline
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Since there was no customer letter written, I can't respond to it. However, I can write one.

Dear Grocery Store Manager,

I went behind the seafood counter to get shrimp since I wanted fresh shrimp and your employee had the nerve to call the police. I want this employee fired for being rude to me and causing me to get arrested or I will never shop at your store again.

Sincerely,

Mr. Shrimp
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  #10  
Old 07-22-2010, 05:43 AM
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Dear Mr. Shrimp,

As much as it pains me to have you arrested I must insist that you follow the rules we have stated for your own safty.

as such we are declining your request...good day.

***************

Dear Big Box Company,

I was in your store last week and saw some games I wanted. As there was no clerk available to sell them to me, I borrowed them from the shelves and completed my shopping. Imagine my HORROR when I was stopped at the exit and told that my purchases had to be paid for!

Well of COURSE I paid for everything! I mean I even have the reciept! how DARE they accuse me of stealing!

I demand a $500,000 gift card and private valet parking for life! or I shall NEVER shop there agian!

Ms E.W
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