There's this one guy who comes here all the time to complain about some random product he bought. Yet, if it's a food item he makes sure he eats it all before he returns it and often will buy a new one of it anyway.
Yes I realize he's scamming. But he's just such a grouchy old bastard that we've given up on fighting him.
This time it was "no chicken in the chicken noodle soup" so rather then enable him I had to tell him that yes there was in fact chicken because all our made-in-store products have ingredients that are weighed before adding and that they have to ring it through our tills a special way to get those ingredients so there's no way they could have just 'forgot' to add it. Our soups are also weighed after they're put in the container and its kinda hard to miss the missing weight of a third of a whole cooked chicken. I even showed him the stock transfer that the latest batch was made from since I still had it in my receipt box and it hadn't been processed yet.
So grumpy left without getting a free soup. But not before buying another one.
Strange now that when he sees me working the desk we no longer get complaints from him anymore.
Yes I realize he's scamming. But he's just such a grouchy old bastard that we've given up on fighting him.
This time it was "no chicken in the chicken noodle soup" so rather then enable him I had to tell him that yes there was in fact chicken because all our made-in-store products have ingredients that are weighed before adding and that they have to ring it through our tills a special way to get those ingredients so there's no way they could have just 'forgot' to add it. Our soups are also weighed after they're put in the container and its kinda hard to miss the missing weight of a third of a whole cooked chicken. I even showed him the stock transfer that the latest batch was made from since I still had it in my receipt box and it hadn't been processed yet.
So grumpy left without getting a free soup. But not before buying another one.
Strange now that when he sees me working the desk we no longer get complaints from him anymore.
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