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Long post.
First, some background information pertaining to the "more problems".
When the Parking office took over Visitor Parking this summer, we never received any information regarding what their guidelines and or procedures are regarding 1) bathroom breaks, 2) handling difficult customers at the exit gate, & 3) handling difficult customers when Visitor Parking is reserved, 4) handling customer complaints, & 5) handling university staff members coming down to the booth when the garage is reserved, & their guest called them because a parking spot was not reserved for them & they were told that they cannot park. That last one puts me between a rock and a hard place. I work full-time as a contract parking attendant from 7 a.m. to 3 p.m. The parking company I work for has a contract with the university.
The client never informed my employer regarding what their guidelines & or procedures were either.
I had a urinary tract infection in the spring of 2008, & when I want to my doctor, I was given a prescription to be filled & was told to go to the bathroom more often & to drink more water. My doctor asked me at that time how often did I go to the bathroom & how much water did I drink. I told not that often & I did not drink a lot of water. She told me that had to change. Then I went for my yearly checkup later that year, & a urine sample was taken as part of the visit. I received a phone call from the doctor's office stating there was urine in my bladder & that my doctor prescribed the same medication when I had my urinary tract infection, to drink more water, & to go to the bathroom more often.
Since the parking office never informed us nor my employer of how they want us to handle bathroom breaks, I call campus police when I have to go. When Community Relations/Visitor Parking was over the garage, I was informed by them to call them & they would contact campus police.
Flash forward to a couple of weeks ago on a Friday. I noticed what seemed to be many mildew spots on the wall where I open the window to greet the customers. Being that I did not want to be breathing anything that could possible be harmful, I went to Facilities. I was told to go to John Smith's office. So I go to his office. He comes down to the booth with me. He tells me the mildew is mold spores. He calls someone from custodial services to look at the problem. Someone from that dept. comes down to the booth to look at the mold spores. That person advised me to contact "Andrea", the Parking office manager, to put in a work order since one is needed to address the mold spore problem. John Smith told me he would e-mail "Andrea". He gave me his business card with his e-mail address. The problem was taken care of a couple of days later.
Then last Friday after it rained, I noticed mold spores in the same area again. So I e-mailed John Smith, & I e-mailed "Andrea" about the problem this morning. I thought John Smith had contacted her about it the first time. I was wrong.
Well...
That opened up a big can of worms.
"Andrea" sent "Bill", the parking company manager over the account, an e-mail & she also called him.
"Bill" calls me to discuss several problems
1) According to "Andrea", I have been leaving the booth (for bathroom breaks), & no one knew where I was even though campus police was notified. I told "Bill" I was never informed by the Parking office regarding how to handle bathroom breaks. He mentioned to me that I should not be leaving the booth anyway. That was when I mentioned my urinary tract infection. I am not about to stay inside the booth from 7 a.m. to 3 p.m. 5 days a week & not go to the bathroom.
2) I did not notify him of the mold spores but instead notified "Andrea" of this since I was advised by a university staff member to do this. I explained to him I was advised by a university staff member who came down to the booth of what had to be done to address the problem.
3) "Bill" also mentioned that "Andrea" spoke to him today about "other problems". He told me he does not want to receive any phone calls from "Andrea" about any problems & that he wants everyone, the client, him, & me, to "be on the same page". I mentioned to him we were never given any guidelines and or procedures to follow, & so we have to use our best judgment. Apparently my best judgment is different from their best judgment.
I am
I would appreciate any advice from the customerssuck.com members regarding how to deal with "Andrea" and "Bill".
First, some background information pertaining to the "more problems".
When the Parking office took over Visitor Parking this summer, we never received any information regarding what their guidelines and or procedures are regarding 1) bathroom breaks, 2) handling difficult customers at the exit gate, & 3) handling difficult customers when Visitor Parking is reserved, 4) handling customer complaints, & 5) handling university staff members coming down to the booth when the garage is reserved, & their guest called them because a parking spot was not reserved for them & they were told that they cannot park. That last one puts me between a rock and a hard place. I work full-time as a contract parking attendant from 7 a.m. to 3 p.m. The parking company I work for has a contract with the university.
The client never informed my employer regarding what their guidelines & or procedures were either.
I had a urinary tract infection in the spring of 2008, & when I want to my doctor, I was given a prescription to be filled & was told to go to the bathroom more often & to drink more water. My doctor asked me at that time how often did I go to the bathroom & how much water did I drink. I told not that often & I did not drink a lot of water. She told me that had to change. Then I went for my yearly checkup later that year, & a urine sample was taken as part of the visit. I received a phone call from the doctor's office stating there was urine in my bladder & that my doctor prescribed the same medication when I had my urinary tract infection, to drink more water, & to go to the bathroom more often.
Since the parking office never informed us nor my employer of how they want us to handle bathroom breaks, I call campus police when I have to go. When Community Relations/Visitor Parking was over the garage, I was informed by them to call them & they would contact campus police.
Flash forward to a couple of weeks ago on a Friday. I noticed what seemed to be many mildew spots on the wall where I open the window to greet the customers. Being that I did not want to be breathing anything that could possible be harmful, I went to Facilities. I was told to go to John Smith's office. So I go to his office. He comes down to the booth with me. He tells me the mildew is mold spores. He calls someone from custodial services to look at the problem. Someone from that dept. comes down to the booth to look at the mold spores. That person advised me to contact "Andrea", the Parking office manager, to put in a work order since one is needed to address the mold spore problem. John Smith told me he would e-mail "Andrea". He gave me his business card with his e-mail address. The problem was taken care of a couple of days later.
Then last Friday after it rained, I noticed mold spores in the same area again. So I e-mailed John Smith, & I e-mailed "Andrea" about the problem this morning. I thought John Smith had contacted her about it the first time. I was wrong.
Well...
That opened up a big can of worms.
"Andrea" sent "Bill", the parking company manager over the account, an e-mail & she also called him.
"Bill" calls me to discuss several problems
1) According to "Andrea", I have been leaving the booth (for bathroom breaks), & no one knew where I was even though campus police was notified. I told "Bill" I was never informed by the Parking office regarding how to handle bathroom breaks. He mentioned to me that I should not be leaving the booth anyway. That was when I mentioned my urinary tract infection. I am not about to stay inside the booth from 7 a.m. to 3 p.m. 5 days a week & not go to the bathroom.
2) I did not notify him of the mold spores but instead notified "Andrea" of this since I was advised by a university staff member to do this. I explained to him I was advised by a university staff member who came down to the booth of what had to be done to address the problem.
3) "Bill" also mentioned that "Andrea" spoke to him today about "other problems". He told me he does not want to receive any phone calls from "Andrea" about any problems & that he wants everyone, the client, him, & me, to "be on the same page". I mentioned to him we were never given any guidelines and or procedures to follow, & so we have to use our best judgment. Apparently my best judgment is different from their best judgment.
I am
I would appreciate any advice from the customerssuck.com members regarding how to deal with "Andrea" and "Bill".
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