45 Degree Angle Bread Man and the Owning of Same.

[lineswine]

Shelly gets a x 6.02214x10^23

Avigadro (sp) perchance?

[dalesys]

Avagadro perchance?

Chemi, don't lose that number!

[PepperElf]

Woohoo! Yep! Teh mole!

[An Haddock]

Swear to god I will personally Paypal you $20 right now so you can buy your awesome customer four $5 foot-longs. It's sad and pathetic - pathetisad, as coined by Drew Carey - that it took so long for that selfish, childish lunatic to get permabanned.

[An Haddock]

We should be allowed to do something if customers are yelling for no reason. It's ridiculous. And more customers need to speak out about this behaviour since staff can't. UGH.

To be fair, it's understandable why people wouldn't step in... there's so many lunatics out there. I just saw in the news the other day one of the Game of Thrones actors had part of his ear bitten off because he asked someone in a bar to keep the noise down.

When it comes to dealing with crazies, I can see how someone wouldn't want to get involved. They could be high, armed, have chimp strength, or any combination.

[Oniontears]

Oniontears -- Agreed. However, most companies (especially big huge ones) feel that keeping EVERY customer "happy" (I'm not sure if 45 has ever been happy) is more important than anything else, even if they're in that bottom 10% of customers that cause big losses over time, like this guy. Had he complained to the higher-ups in the store's franchise/or to Corporate, he probably would have gotten a written apology and a pile of gift cards for HIS trouble. Sad,

Providing good customer service should not involve having to be screamed at and brow-beaten over a non-issue. Not to mention how uncomfortable other customers would have been if they were in the store at the same time as this loony.

Just really @#$%^s me when corporate equates 'good customer service' with rewarding horrific behaviour like this.

[mjr]

Just really @#$%^s me when corporate equates 'good customer service' with rewarding horrific behaviour like this.

Agree with you 100% here.

Corporate should never equate good customer service with rewarding horrific behavior. A lot of times, I don't think businesses realize that rewarding horrific behavior can actually be MORE detrimental to their business than not.

There is little to no justification for him to behave in that manner.

I have never, EVER behaved in that manner in a food service establishment.

I think those of us who have worked in retail, customer service, and food service have a different perspective on things. Simply because we KNOW how people get treated. I know that I do. In fact, if there's a problem with food that I get, I go out of my way to be polite about it. I don't yell, I say please, etc. I know for sure that I treat people in the service industry (specifically customer service, retail, and food service) a little more kindly, because I was in the food service industry myself for almost 5 years. I've seen a lot.

[eltf177]

A couple of comments:

1) Kudos to Shelly for doing what management should have been doing in the first place! I shudder to think of how many good customers were lost keeping this moron happy.

2) The term "get a freaking life, jackass" takes on a whole new level with this asshat!

[EricKei]

OT - Exactly. That guy was either in need of professional help, or just one of those people who honestly don't see "workers" as human beings, or see them as somehow lesser humans. Kudos to that customer for forcing management's hand!

[PepperElf]

I just saw in the news the other day one of the Game of Thrones actors had part of his ear bitten off because he asked someone in a bar to keep the noise down.

Talk about an overreaction. (found the news here.)

and that's a good point - sometimes you don't know what kind of crazy / sc behavior you might get when you tell someone to behave.