Reverse Unsighting?

[Kittish]

I love blowing people's minds. Even better when I can do it with being pleasant. *giggle*

Went into a local casino to ask about cashing a third-party check. Showed the lady in the cashier's cage the check and she told me "Sorry, no, can't cash that." My response was "Oh, okay. Thank you!" as I smiled and walked away.

The fun part was as I was turning away to leave, I saw her blink twice and the beginning of surprise crossing her face. The dawning realization of 'I didn't get yelled at. I didn't get argued with. She was nice to me.'

[OneMoreTime]

I'm sure she was in shock!

[Seanette]

Sadly, I routinely deal with CS personnel who are shocked by being spoken to pleasantly, and my willingness to accept that they might not be able to do what I'm asking for.

[Kogarashi]

Sadly, I routinely deal with CS personnel who are shocked by being spoken to pleasantly, and my willingness to accept that they might not be able to do what I'm asking for.

I know. The ones who continue to apologize and explain why something isn't working when you've already said, "That's okay, I've been there, I can wait a bit" three times over. Had one of those with a non-scanning (but still valid) coupon just the other day. Just kept trying to deflect a tirade that wasn't going to come so long as she was willing to get a manager to help figure out why this perfectly valid coupon wasn't ringing up. (I suspect that the wrong one of the two barcodes on the back was scanning and causing the errors, but I don't know for certain and the manager gave the cashier a workable solution anyway.)

[greek_jester]

I know. The ones who continue to apologize and explain why something isn't working when you've already said, "That's okay, I've been there, I can wait a bit" three times over.

Been there, done that. I'd handed over a voucher for money off of a hair product and it came up as invalid; I wasn't wearing my reading glasses so I hadn't seen the "can't be used when there's already a sale on" disclaimer. I apologised and asked for it back, while the cashier kept apologising and trying to work out how to get it to go through. It was a whole cycle of apologising.

I ended up saying "seriously, it's my fault, I'm happy to pay the full amount" and got the reply (and I'm quoting) "you've been nice about it, you're in here all the time, and I'm giving you the discount anyway". Sometimes being polite does work

[Catwoman2965]

Yeah, that's happened to me. Being apologized too endlessly, when I'm not in a hurry, and something isn't working as it should. As long as they try, if it doens't work, it doens't work. so be it. But its sad that they feel they have to do that, since i'm guessing so many other SCs whine, bitch and moan.

[CloserToSane]

I've surprised a few people, most recently when I read a set of instructions and listened to a cashier. Double threat here.

[raudf]

I think I've flustered many clerks, cashiers, waitresses, etc, just by being polite. They are seriously so use to verbal abuse that they don't know how to process the good stuff any more. You can tell when their brain briefly shuts down and reboots in "I'm dealing with a decent human," mode. They then fall all over themselves to make sure you get the best service possible.

[RealUnimportant]

Whenever something goes hinky & they start unnecessarily apologising, I just tell them I'm usually on their side of the counter, and am either in no hurry or happy to come back another time if I can't wait for any reason. The looks of happiness this generates more than compensate me for the "wasted" 30 seconds I might need to wait.

[Slave to the Phone]

When I'm asked how my day is, I always reply positively and then ask how their day has been going. Sadly, there is usually a few second delay before they answer. Probably because they have to reset and process a friendly response.