NO I am not in charge of your Facebook

[icmedia]

As the front-facing representative of a major cellular provider, I can understand why you think that I have some level of authority when it comes to your phone, its operation, and making sure that your service is being provided at a certain standard.

However, this does not mean that I have any damn thing to do with your Facebook account, app, or logins. I cannot just hop into the programming and fix the app when the latest update caused it to start working all wonky. I cannot make your 4 year-old Windows Phone download the newest Facebook update that your son/cousin/friend/hairdresser's $1000 iPhone has on it. And, regardless of how charming you think I am, I cannot "convince" Facebook to toss out all of their important security features to provide you with the password that you forgot, even though you set it and I've helped you retrieve it in the past (no, I don't remember the maiden name of your first pet's mother and where your favorite restaurant is in the city where you got married).

If you have a Facebook problem, how about instead of blaming ****** Wireless, you maybe-just maybe-try to get Facebook to help you out?

[earl colby pottinger]

Facebook

But all of these are user problems, not even FaceBook can help you if you are too stupid to think clearly.

[taxguykarl]

How is this in-duh-vidual even ambulatory?

[mjr]

This sounds like an ID-10-T error...rather serious...

[RealUnimportant]

What's the equivalent for PEBCAK now that there's no physical keyboard?

[EvilEmpryss]

What's the equivalent for PEBCAK now that there's no physical keyboard?

PEBCAS: Problem Exists Between Chair and Screen?

[lordlundar]

What's the equivalent for PEBCAK now that there's no physical keyboard?

PEBCAI: Problem Exists Between Chair And Interface

[Ironclad Alibi]

What's the equivalent for PEBCAK now that there's no physical keyboard?

PEITC: Problem Exists In The Chair

PEITF: Problem Exists In The Fingers

[Chromatix]

PICNIC: Problem In Chair, Not In Computer.

[icmedia]

How is this in-duh-vidual even ambulatory?

Not an individual; I encounter this at least once a week from different customers. I do often, myself, wonder how they manage to remember to breathe.

[otakuneko]

Meatspace issue.

[EvilEmpryss]

PICNIC: Problem In Chair, Not In Computer.

This one has my vote for the winning acronym.

[Orgaloth]

I get this a lot. It's my job to help these people, and I charge them to setup/recover information. I'll write everything down for them, but if they'd stupid enough to toss the piece of paper, I charge them again.

[RealUnimportant]

PICNIC: Problem In Chair, Not In Computer.

The others are good, but I most admire the elegance of this one.

[Chromatix]

I'm pretty sure it's an old one (as in, from the 1990s or before) that's simply been forgotten.