"This is why Reno is going downhill"

[smileyeagle1021]

Oh, I love the economics and marketing experts that call.

Story the first
Me: Thank you for calling (resort), this is Smily, how may I help you?
SC: Do you have any flight and hotel packages.
Me: I'm not aware of any, but I'm also not in the reservation office, you'd have to talk to them about package availability, they are open 7 to 11.
SC: See, this is why Reno is going downhill.
Me: Excuse me?
SC: You don't have 24 hour service anymore, you don't offer good deals to anyone, and your staff isn't knowledgable... it's no wonder you can't fill rooms.
Me: Ma'am, we've been sold out every weekend since Christmas.
*click*

Story the second
Me: Thank you for calling (resort), this is Smiley, how may I help you?
SC: What buffets do you have?
Me: We have the (speciality buffet) Friday through Sunday, and a Sunday brunch.
SC: Well that's stupid, who would want all you can eat (speciality)?
Me: The average wait on a Friday night is over an hour.
*click*
and ftr- our Sunday brunch buffet is the best I've found in the county so far... even better than the snooty "Reno's only 4 diamond" buffet.

Story the third
Me: Thank you for calling (resort), this is Smily, how may I help you?
SC: Yeah, do you have a suggestion line?
Oh no, this voice sounds familiar...
Me: No, but I can fill out a comment card for you and make sure it gets forwarded to management.
SC: Oh, well, yes, put on there that I can't believe that you don't want to bring in more business from out of town by not offering flight packages, and ask them to contact me when they decide to make the smart decision to start offering them.
Me: Okay, I will put that down for you, but I doubt they are going to be adding any additional packages in the near future, we cater mainly to the Bay Area and not many of them are flying in. It doesn't hurt to request it though, because if they get enough people showing interest from further away they may start it, but it will be a while for certain.
SC: Well, how the hell am I supposed to get a package for when my sister comes in next week?
Me: Well, you could speak to our reservations office when they are open and see if they can work something out for you, otherwise I know that Orbitz offers custom flight and hotel packages that you can have special made to your needs with them.
SC: Well, you're no help.
*click*

Story the fourth
This one is a duzy
Me: Thank you for calling (resort), this is Smiley, how may I help you?
SC: Can you give me directions there?
Me: Sure, if you can tell me where you are, I can give you directions here.
SC: Yeah, I'm at (road) and (road).
Me: I'm sorry, I'm not familiar with those roads, is that over in Sparks or down in Carson?
SC: What the no, it's right in downtown (city in another state).
Me: I'm sorry, but you've reached (resort) in Reno.
SC: You mean you aren't (similar named resort in a different state).
Me: No, this is (resort) in Reno.
SC: Figures you wouldn't be able to help me, Reno sucks.
*click*
Well, I hate to say it, but the feeling is slowly becoming mutual.

Story the fifth
SC has walked in.
SC: Hi, do you have any rooms tonight.
Me: Sorry, I'm sold out.
SC: How does a crappy place like this sell out?
Me: Well, you wanted to stay here...
SC:
Me: (did I just say that)

Story the sixth
Overheard while waiting in line at the deli.
SC= you know
OG= other guest, not sucky at all.

SC: can you believe how much they charge for rooms here?
OG: yeah, it is expensive.
SC: and the tables are ludicrous.
OG: It's about the same as other casinos.
SC: I just still can't believe how much this place charges, I could have stayed in Vegas cheaper.
OG: Then why didn't you go to Vegas?
SC: Oh, because I can't afford to fly.
OG: So wouldn't that make this cheaper in the long run.
SC: *silence*
Me:

[AccountingDrone]

When we drive through Reno to get to Fresno we stay at one specific resort/casino. I understand the buffet is wicked good but we have never managed to get there - we get derailed by the other places to eat This past trip we got mugged by several servings of grilled baby artichokes with garlic aioli and a cheese plate

[smileyeagle1021]

That sounds nothing like anything our restaurants have, so clearly you are staying at the wrong resort

It almost sounds like the type of thing you would get at either Roman themed device to grind pepper corns or Snooty underwater 4 diamonds.

[IT Grunt]

I could feel the burn from Story the 5th from here! Bravo.

[XCashier]

I could feel the burn from Story the 5th from here! Bravo.

Oh, me too! That was a brilliant comeback. And the OC in the 6th story was also wonderful. Would that there were more good customers who would do that!

[Greenday]

I just stayed at the Circus Circus in Reno a couple of weeks ago for the national bowling tournament. The buffet there was awesome as were the other restaurants. The only thing I didn't like about it was that it looks like it hasn't been updated since the early 90s. 99% of the video games there were games from my childhood. Also, the little coffee stand near the elevators was never open.

Reno reminds me a lot of Atlantic City though.

[Jay 2K Winger]

I could feel the burn from Story the 5th from here! Bravo.

I believe that one, and the one in the 6th story are better classified as an--

[kpzra]

It almost sounds like the type of thing you would get at either Roman themed device to grind pepper corns or Snooty underwater 4 diamonds.

I love the descriptions. We've only had the buffets at those two places but we may have to branch out and try others. Don't worry, I'm not trying to find out where you work and stalk you Buffets are easier with a hungry toddler

[MoonCat]

SC: You don't have 24 hour service anymore, you don't offer good deals to anyone, and your staff isn't knowledgable... it's no wonder you can't fill rooms.

And as for the fifth one...."You wanted to stay here" ....

[AccountingDrone]

That sounds nothing like anything our restaurants have, so clearly you are staying at the wrong resort

It almost sounds like the type of thing you would get at either Roman themed device to grind pepper corns or Snooty underwater 4 diamonds.

Snooty underwater place =) Though perhaps next trip we could branch out and try somewhere else =)

[Bright_Star]

Those who can pay stay. Those who can't, state that "Reno sucks"...lol.

[mrsmarit]

Man I miss Reno. I love Alaska but the cheap food in Reno was the bomb. I remember a place that had a huge burger and fries combo for like 5 bucks (this was like 12+ years ago.)

[KhirasHY]

SC: I just still can't believe how much this place charges, I could have stayed in Vegas cheaper.
OG: Then why didn't you go to Vegas?
SC: Oh, because I can't afford to fly.
OG: So wouldn't that make this cheaper in the long run.
SC: *silence*

Haha, that sounds like the sort of things I've heard said at many a poker table. In fact, just this last weekend, I heard this exchange: "This place is awful!" "And yet, here you remain...all in."

The second guy won the hand, btw First guy was so aggravated at his reply that he called with damn near nothing...

[smileyeagle1021]

Man I miss Reno. I love Alaska but the cheap food in Reno was the bomb. I remember a place that had a huge burger and fries combo for like 5 bucks (this was like 12+ years ago.)

We still have that here at least

[NateTheChops]

The fifth story rings true to me, as I've had my own brain-to-mouth filter put to the test of late. Fortunately I think it's the big invisible brick wall that keeps guests from complaining as they're too dazed from walking headlong into it.