I don't know why we're still using the crappy software I talked about in this thread. In spite of still having most of the issues we were having before, management decided to also use the software for reporting government monitoring (aka HMDA - ethnicity, race, and sex).
Getting to the part of the software to do the gov't monitoring requires going into a separate interface, which takes 2 full minutes to load. Then you have to choose the loan, which takes an additional 7 minutes or longer to load. Really. I've timed it. At one point, I even restarted my PC and didn't load anything but the loan software, and it still took 7 minutes for the loan to load in the interface.
I suspect that part of it has to do with the server being at the main branch in another state. Plus our internet is slow with intermittent outages. I've contacted the software provider and our IT guy, but nothing has come of it. I emailed them again today, so we'll see if anybody gets back to me. I'm not hopeful.
Getting to the part of the software to do the gov't monitoring requires going into a separate interface, which takes 2 full minutes to load. Then you have to choose the loan, which takes an additional 7 minutes or longer to load. Really. I've timed it. At one point, I even restarted my PC and didn't load anything but the loan software, and it still took 7 minutes for the loan to load in the interface.
I suspect that part of it has to do with the server being at the main branch in another state. Plus our internet is slow with intermittent outages. I've contacted the software provider and our IT guy, but nothing has come of it. I emailed them again today, so we'll see if anybody gets back to me. I'm not hopeful.
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