I had some people walk in around midnight for a room. When I quoted them the rate the first thing the husband says is - can't we get a discount because it is so late? I say no not really. He does not like the answer. His wife comes in from the car because he was trying to use her credit card and I told him she had to come in with ID first. She finds out the rate and says the same thing. So, the whole time I am trying to check them in they are both sighing and hemming and hawing over the rate.
Really? I did not force you to check in so late. It was your choice.
Then the credit card was declined and this was unacceptable. I had to call the card in manually but there was no answer. When told this, they opted to leave. I say good riddance.
Really? I did not force you to check in so late. It was your choice.
Then the credit card was declined and this was unacceptable. I had to call the card in manually but there was no answer. When told this, they opted to leave. I say good riddance.
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