Last year, we had a tornado warning. I supervise in a call center and probably 5 of the 8 currently on staff were in the surrounding areas.
I told all my employees to take appropriate cover (myself included) and I changed the outgoing message to reflect that hold times may be longer since there was dangerous weather and that the employees were taking safety precautions.
Yeah, I'm sure you guys see where this is going. The 2 or 3 agents who were NOT in the immediate area, and therefore didn't seek cover, were bombarded with calls and people whining about the hold time. Yes, despite being told (verbally and via the hold message) about the tornados touching down where most of the agents were living/working.
In fact, I had to sit in my basement manning my damned Blackberry - answering panicked emails as I waited to learn my fate.
Assholes.
I told all my employees to take appropriate cover (myself included) and I changed the outgoing message to reflect that hold times may be longer since there was dangerous weather and that the employees were taking safety precautions.
Yeah, I'm sure you guys see where this is going. The 2 or 3 agents who were NOT in the immediate area, and therefore didn't seek cover, were bombarded with calls and people whining about the hold time. Yes, despite being told (verbally and via the hold message) about the tornados touching down where most of the agents were living/working.
In fact, I had to sit in my basement manning my damned Blackberry - answering panicked emails as I waited to learn my fate.
Assholes.
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