Quoth downforit2008
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Rude SC at closing time
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Quoth greensinestro View PostWhen I worked at the BST call center years ago, the cut off was 6pm, yet you had to make sure the que was cleared out. Well, seemed like every day, at 5:59pm and fifty-eight seconds, you were ready to hit your "close out" button, and at least one, sometimes two calls, would sneak in right when the clock hit 6:00:00. We were not allowed to turn those away, or just up and leave until those calls were gone."I was only LOOKING, I didn't mean to enter my card's CVV and actually ORDER! REFUND ME RIGHT NOW!!"
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Since you are in England its possible its related to the current screw up over the possible strike. Two days after they've confirmed there won't be a strike until after Easter (9th April) its still a nightmare to find petrol around here. You can tell the open stations by the bad queues in them when all of the others are empty and deserted.
Luckily we had full tanks in both cars and hubby's mainly runs of LPG so it should be back to normal before we need to worry.I am so SO glad I was not present for this. There would have been an unpleasant duct tape incident. - Joi
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Quoth Lace Neil Singer View PostWe've also recently had window bangers; people who walk in and bang on the windows and scream abuse at us cuz we dared to close on time. Yeah, I'm really going to let you in now you've called me a bitch.I don't have an attitude problem. You have a perception problem.
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@ call center workers ... And, I presume, you also are required to do everything in your power to run labor (read: control hours worked) to make sure nobody goes into Overtime, correct?"For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
"The difference between an amateur and a master is that the master has failed way more times." - JoCat
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Quoth Gizmo View PostSince you are in England its possible its related to the current screw up over the possible strike. Two days after they've confirmed there won't be a strike until after Easter (9th April) its still a nightmare to find petrol around here. You can tell the open stations by the bad queues in them when all of the others are empty and deserted.
Luckily we had full tanks in both cars and hubby's mainly runs of LPG so it should be back to normal before we need to worry.
We don't sell LPG in our petrol station; just diesel, super and unleaded. I remember the last petrol shortage, that was when I still had my motorbike and I had to fill it with super. Sadly, it didn't turn it into a Harley.
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In any line of work, I usually trot out the same old line at closing time: "The computers say we're open til <closing time> and don't work after that". Customers don't need to know the differenceNe auderis delere orbem rigidum meum! - Don't you dare erase my hard disk!
This is Tech Support, not Customer Service.
What's the difference?
We're allowed to tell you "no".
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Yep, "I'm sorry, my register is in counting out mode now. And my computer system will not accept new work orders until opening Monday." Oh, how I loved that line when I worked at Monkey Wards Repair.If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.
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Quoth Lace Neil Singer View Post"Oh bum, I'm not going to get in now. I'd better just cut my losses and try the We Killed Spongebob petrol station instead."
But I do understand your point. If I know I'm not getting to that station then I'll just flag my GPS to find me another station for fuel.I never lost my faith in humanity. Can't lose what you never had right?
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At that time, the Sea Creature Home petrol stations were both closed, having been drained dry of fuel, so the nearest one was the We Killed Spongbob one. A bit more expensive, but a lot better than being stuck by the side of the road.
In any case, I only get paid up to fifteen minutes after closing and I don't work for free, so as far as I'm concerned, closed means closed. I bet some of the SCs demanding that we stay open and serve them wouldn't be too happy if someone went to their place of work and made them stay after their finishing time.
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Quoth Gizmo View PostLuckily we had full tanks in both cars and hubby's mainly runs of LPG so it should be back to normal before we need to worry.
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Quoth Mongo Skruddgemire View PostI'd rather waltz naked through the fires of hell.Engaged to the sweet Mytical He is my Black Dragon (and yes, a good one) strong, protective, the guardian. I am his Silver Dragon, always by his side, shining for him, cherishing him.
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Quoth XCashier View PostWell, sure! Don't you know verbal abuse and obnoxious noise are supposed to stir up warm feelings towards customers in you service robot types? Now get over here and serve the Almighty Customer! [/SC mindframe]
Then maybe I'm an oddball because all that mindset makes me want to do is to manage my anger - preferably on them.Human Resources - the adult version of "I'm telling Mom." - Agent Anthony "Tony" DiNozzo (NCIS)
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