Oh yeah, this was an interesting day!
10 minutes after clocking in I had a call for a disorderly man refusing to leave one of our stores. I get there with a coworker and here's the deal. Man bought and paid for part Q that had to be ordered. Man got call that part Q had come in. Man then asked 'oh, I also want part X.' Man is told 'Ok, we'll have part X for you when you pick-up Part Q, you can pay the $25 for part X then.' Man comes to store to pick-up parts and refuses to pay for Part X, claiming it was included in what he originally paid even though receipt shows ONLY PART Q. Man refuses to even take part Q and says he will come back and speak with the manager, which is what happened when he came-in today loaded for bear and ready for a fight. He pretty much told the manager that the store lies, the employees try to rip people off, and he wants a refund - only he didn't use such polite words. As a result, manager told him to leave the store and he could call in his refund over the phone. Man called the cops, manager called us, etc. Manager agrees to do his refund now, but man is NEVER welcome back in the store. Que man bitching about how he's a business man too, this isn't how you run a business, etc. (I looked him up, he runs a small company that I will be sure to never use now!) Police ensure man is satisfied, I make sure man leaves store. Phew. It takes a LOT to get this manager upset, so that man must have been ready for a fight when he got there.
Coworker sees a lady on an electric scooter from Mart of Wal aaaaallll the way on the other side of the mall headed towards the road. Coworker watches her, because as soon as she hits the property line we're calling the police. Cue the cart's power running-out juuuust before she makes it Cue lady trying to scoot cart along with her feet (the wheels pretty-much lock-up without power). Cue lady trying to physically push cart off-property, then getting pissy when she sees coworker watching her. Cue lady grabbing half her shopping bags and powerwalking into the nearest mall entrance, and us trying to figure out how to get this dead cart to the other side of the mall. Then, an ambulance pulls-up to the store closest to the entrance that lady walked-into. The EMTs tell us that they had a call for a woman wanting to go to the hospital who would be waiting at that entrance The employees at that store help us look for anyone needing assistance. Nobody did, the ambulance left. Coworker has a hunch that the lady called an ambulance either to try and get a free ride home or, as it seems now, to distract us while she tries to take another electric cart and ride it off-property. He finds the woman has already made it back to Mart of Wal, but when she sees him, realizes she won't be able to get away and sits at the bus stop to pout. By this time Mart of Wal carted the scooter back with a truck, with the rest of the lady's groceries in it, which they bring to customer service. Coworker tells lady that her groceries are at customer service so she can pick them up. Lady ignores him and waits for the bus, leaving while never claiming 4-bags of groceries. We figured that she might have stolen the stuff to begin with and wasn't going to risk going back into the store.
Cleaning found a beach bag in the lady's room containing a half-dozen plastic alarm cases that video games come in, along with the packaging for a set of screwdrivers I went to the game stores trying to figure out whose cases they were. They ended-up belonging to Mart of Wal, and were still active. So someone walked-out with a bag full of video games, took them out of the cases in our bathroom, and either left with them or sold them to one of the game stores. Oh, and the beach bag was one of Mart of Wal's too and very eye-catching, so at least they have a time frame and something to look for while they try to find video of who stole the games.
The icing on the weird cake was a small store employee (who I'm told has commented that he thinks I'm weird) randomly told me how earlier he thought he only had to fart, but accidentally sh*t his pants instead. Thanks dude, you're cute and all, but I really didn't need to know that!
And it's only Tuesday!
10 minutes after clocking in I had a call for a disorderly man refusing to leave one of our stores. I get there with a coworker and here's the deal. Man bought and paid for part Q that had to be ordered. Man got call that part Q had come in. Man then asked 'oh, I also want part X.' Man is told 'Ok, we'll have part X for you when you pick-up Part Q, you can pay the $25 for part X then.' Man comes to store to pick-up parts and refuses to pay for Part X, claiming it was included in what he originally paid even though receipt shows ONLY PART Q. Man refuses to even take part Q and says he will come back and speak with the manager, which is what happened when he came-in today loaded for bear and ready for a fight. He pretty much told the manager that the store lies, the employees try to rip people off, and he wants a refund - only he didn't use such polite words. As a result, manager told him to leave the store and he could call in his refund over the phone. Man called the cops, manager called us, etc. Manager agrees to do his refund now, but man is NEVER welcome back in the store. Que man bitching about how he's a business man too, this isn't how you run a business, etc. (I looked him up, he runs a small company that I will be sure to never use now!) Police ensure man is satisfied, I make sure man leaves store. Phew. It takes a LOT to get this manager upset, so that man must have been ready for a fight when he got there.
Coworker sees a lady on an electric scooter from Mart of Wal aaaaallll the way on the other side of the mall headed towards the road. Coworker watches her, because as soon as she hits the property line we're calling the police. Cue the cart's power running-out juuuust before she makes it Cue lady trying to scoot cart along with her feet (the wheels pretty-much lock-up without power). Cue lady trying to physically push cart off-property, then getting pissy when she sees coworker watching her. Cue lady grabbing half her shopping bags and powerwalking into the nearest mall entrance, and us trying to figure out how to get this dead cart to the other side of the mall. Then, an ambulance pulls-up to the store closest to the entrance that lady walked-into. The EMTs tell us that they had a call for a woman wanting to go to the hospital who would be waiting at that entrance The employees at that store help us look for anyone needing assistance. Nobody did, the ambulance left. Coworker has a hunch that the lady called an ambulance either to try and get a free ride home or, as it seems now, to distract us while she tries to take another electric cart and ride it off-property. He finds the woman has already made it back to Mart of Wal, but when she sees him, realizes she won't be able to get away and sits at the bus stop to pout. By this time Mart of Wal carted the scooter back with a truck, with the rest of the lady's groceries in it, which they bring to customer service. Coworker tells lady that her groceries are at customer service so she can pick them up. Lady ignores him and waits for the bus, leaving while never claiming 4-bags of groceries. We figured that she might have stolen the stuff to begin with and wasn't going to risk going back into the store.
Cleaning found a beach bag in the lady's room containing a half-dozen plastic alarm cases that video games come in, along with the packaging for a set of screwdrivers I went to the game stores trying to figure out whose cases they were. They ended-up belonging to Mart of Wal, and were still active. So someone walked-out with a bag full of video games, took them out of the cases in our bathroom, and either left with them or sold them to one of the game stores. Oh, and the beach bag was one of Mart of Wal's too and very eye-catching, so at least they have a time frame and something to look for while they try to find video of who stole the games.
The icing on the weird cake was a small store employee (who I'm told has commented that he thinks I'm weird) randomly told me how earlier he thought he only had to fart, but accidentally sh*t his pants instead. Thanks dude, you're cute and all, but I really didn't need to know that!
And it's only Tuesday!
Comment