No real suck here on the user's part, but I just had to post this...
So Caller calls in about a ticket that had been put in for him earlier today. Caller is a Client user, but is located at a facility run by... let's call them Client-B. As per usual with Client users at Client-B facilities, he accesses the Client Network via a remote link.
Caller logs into a site, then clicks a button on the page to reach Client Network, and... gets an error that Java needs to be installed and enabled in order to access the Network.
So he calls us for assistance. He'd called earlier and someone had put in a trouble ticket for him, but hadn't heard back on anything.
I told him that, unfortunately, if he was getting that message before he even reached our systems, then it wasn't Client IT support he needed, but Client-B IT support, because it was their computer that didn't have Java installed.
Naturally, Caller said he had contacted Client-B IT support and they had told him to call us.
Sigh.
Caller understood that there wasn't anything I could do-- Client IT does not have access to Client-B systems-- and agreed to call Client-B IT again.
So Caller calls in about a ticket that had been put in for him earlier today. Caller is a Client user, but is located at a facility run by... let's call them Client-B. As per usual with Client users at Client-B facilities, he accesses the Client Network via a remote link.
Caller logs into a site, then clicks a button on the page to reach Client Network, and... gets an error that Java needs to be installed and enabled in order to access the Network.
So he calls us for assistance. He'd called earlier and someone had put in a trouble ticket for him, but hadn't heard back on anything.
I told him that, unfortunately, if he was getting that message before he even reached our systems, then it wasn't Client IT support he needed, but Client-B IT support, because it was their computer that didn't have Java installed.
Naturally, Caller said he had contacted Client-B IT support and they had told him to call us.
Sigh.
Caller understood that there wasn't anything I could do-- Client IT does not have access to Client-B systems-- and agreed to call Client-B IT again.
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