Oh No, Not The Better Business Bureau!!

[TruthHurts]

Saturday was a slow day and both my co-worker, H and I were waiting on our rooms to be empty. My boss asked me to tidy up the breakfast room and H to tidy up our laundromat.

A half hour later H comes back with a message for the boss. Apparantly an irate lady demanded that my boss "get her ass over there right this minute. The lady then told H that the machines here were always broken and she was going to call the BBB if it wasn't fixed this minute.

Complaints 101
Complain yourself do not send someone else to do it
Do not demand that people get over there this minute to fix something
If machines at a laundromat are "always broken" go to another

The sucky things is yes we currently have two dryers broken and despite our hanging 'Out of Order' signs, people feel it neccessary to take them down.

[CanadaGirl]

Duct tape!

[evilhomer]

The sucky things is yes we currently have two dryers broken and despite our hanging 'Out of Order' signs, people feel it neccessary to take them down.

Sucky customers don't believe anything they read.

That is if they bother to read in the first place.

[Ringtail Z28]

The Better Business Bureau, big whoop. That threat is taken as seriously as the SCs saying that they're taking their busness elsewhere.

[Antisocial_Worker]

We've actually had the BBB called on our hotel. The complaint was that a bag of dirty underwear disappeared from a room. The guest thought that our housekeepers might have thrown it away by accident, and that may be the case because the guest admitted she'd left the bag next to the trash can, but the housekeepers didn't know one way or another.

We told her we'd call her if we found it. We never found it, and so we never called her. She started calling us, and spoke the manager, went ballistic, and hung up the phone. She wants us to cough up $75 for her underwear.

We explained in a letter to the BBB that essentially, when a guest signs that registration, they're signing a contract that allows us to get away with murder. If your things spontaneously burst into flames, disappear, or are ripped to shreds by marauding badgers, we're not responsible. Same thing if you happen to fall down the stairs, leap from the roof, or die or injure yourself in a grisly, but strangely hilarious accident involving confetti. If you're nice to us, we'll care about your problem, but we're not responsible.

Now we wait.