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It's been a while since I've been around the site, longer still since I've posted a story. Now that I'm a kitchen designer, trying to see how much money I can get a SC to fork over is kind of a game.
So when I finally got one that was post-worthy, it was always going to be a doozy. It's not long, but it's two years in the making.
It starts at the end of summer in 2014. A Benny (rich North Jersey/New York person who comes to plague the shore every summer and thinks we only exist because they spend money) stopped by the store because "her girl" (read: live-in possibly-legal-possibly-illegal cook/housekeeper) said the dishwasher was broken at her summer home. Her handyman was with her and talked her out of buying the really badly beat up floor model - probably the right call. So I ordered one for her.
The next spring, probably seven months later, she calls up the store all "I'm ready for them to come out and install my dishwasher". Wait, what? First off, there's no install on the order. She had outright refused to pay the $99 install, and her handyman said he could do it. Second, they won't install it if it's more than 30 days after delivery. She kicked up such a huge fuss that I remember most of that pretty clearly. She went off on this speech about us forcing her to buy a dishwasher when the one she had might not even have been broken. (I don't speak much Spanish, but I got the gist of the conversation between the housekeeper and the handyman - it was making funny noises but still mostly worked. Dying, not dead.) The end result was that she wanted to return the dishwasher if we weren't going to install it. The appliances manager at the time agreed to take it back, at the store's expense, if it hadn't been installed, and arranged for it to be brought to the store so it could at least be sold as open box - we couldn't send it back to the manufacturer so long after the return period ended.
Then, yesterday, she calls up out of the blue FOURTEEN MONTHS LATER to ask where her refund was.
It probably says something to how entitled this woman was that I was able to piece that sequence of events back together with no notes on the orders, just a handful of consecutive orders. Once we'd gotten it all worked out, our order specialist called the appliance delivery agent because we had no record of receiving or selling that dishwasher.
"The customer cancelled the pickup."
So...our entitled SC called the store for a refund on an item she'd bought 22 months ago, and had cancelled the return on.
The order specialist decided she wasn't going to dignify the request with a call back,
So when I finally got one that was post-worthy, it was always going to be a doozy. It's not long, but it's two years in the making.
It starts at the end of summer in 2014. A Benny (rich North Jersey/New York person who comes to plague the shore every summer and thinks we only exist because they spend money) stopped by the store because "her girl" (read: live-in possibly-legal-possibly-illegal cook/housekeeper) said the dishwasher was broken at her summer home. Her handyman was with her and talked her out of buying the really badly beat up floor model - probably the right call. So I ordered one for her.
The next spring, probably seven months later, she calls up the store all "I'm ready for them to come out and install my dishwasher". Wait, what? First off, there's no install on the order. She had outright refused to pay the $99 install, and her handyman said he could do it. Second, they won't install it if it's more than 30 days after delivery. She kicked up such a huge fuss that I remember most of that pretty clearly. She went off on this speech about us forcing her to buy a dishwasher when the one she had might not even have been broken. (I don't speak much Spanish, but I got the gist of the conversation between the housekeeper and the handyman - it was making funny noises but still mostly worked. Dying, not dead.) The end result was that she wanted to return the dishwasher if we weren't going to install it. The appliances manager at the time agreed to take it back, at the store's expense, if it hadn't been installed, and arranged for it to be brought to the store so it could at least be sold as open box - we couldn't send it back to the manufacturer so long after the return period ended.
Then, yesterday, she calls up out of the blue FOURTEEN MONTHS LATER to ask where her refund was.
It probably says something to how entitled this woman was that I was able to piece that sequence of events back together with no notes on the orders, just a handful of consecutive orders. Once we'd gotten it all worked out, our order specialist called the appliance delivery agent because we had no record of receiving or selling that dishwasher.
"The customer cancelled the pickup."
So...our entitled SC called the store for a refund on an item she'd bought 22 months ago, and had cancelled the return on.
The order specialist decided she wasn't going to dignify the request with a call back,
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