Anyone get these people? The ones that say they are long time frequent customers and request special treatment?
I know that not all stores and such can track such a thing, but at our hotel, its easy, just look up the guests history and see how often they stay, and at what rate.
I had a guy call me up, he wanted to know what kind of rate I can get him for tomorrow night since the internet shows $89 and he thinks he should get something better for being a frequent stayer at our place. I know most of the frequent guests by name, but his didn't ring a bell. I looked it up, and nothing in recent history shows him. I searched more and found his stay, he stayed ONCE, in 2004!
I told him this, and he says "Yes, thats me, so do I get a special rate or what?" I told him that in 2004 it was $89, and that, sorry to say, he was not a frequent stay guest. One stay every 3 years, come on now, why even ask for a special rate. I have people stay for multiple days every week, and never ask for a discount.
Needless to say, he was upset that I didn't give him "VIP service" (his words). He's going to call the manager to report me btw, oh what fun that will be.
I know that not all stores and such can track such a thing, but at our hotel, its easy, just look up the guests history and see how often they stay, and at what rate.
I had a guy call me up, he wanted to know what kind of rate I can get him for tomorrow night since the internet shows $89 and he thinks he should get something better for being a frequent stayer at our place. I know most of the frequent guests by name, but his didn't ring a bell. I looked it up, and nothing in recent history shows him. I searched more and found his stay, he stayed ONCE, in 2004!
I told him this, and he says "Yes, thats me, so do I get a special rate or what?" I told him that in 2004 it was $89, and that, sorry to say, he was not a frequent stay guest. One stay every 3 years, come on now, why even ask for a special rate. I have people stay for multiple days every week, and never ask for a discount.
Needless to say, he was upset that I didn't give him "VIP service" (his words). He's going to call the manager to report me btw, oh what fun that will be.
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