Hubby went to Chicago for a conference. While there, he witnessed this interaction at a Borders books:
SC: I want to buy this book.
CSR: Okay, that'll be $27.99.
SC: And I have a coupon. (slaps it down on the counter)
CSR: (reads the coupon) I'm sorry, but that coupon is for internet purchases only. You can't use it on in-store purchases.
SC: Well I need that book now but I'm not paying full price for it, so give me the coupon.
CSR: (hands the coupon back to the SC) I'm sorry, but the computer won't let me apply it to an in-store purchase. I see you have an iPhone, though. If you were to step out of line and go to our website you can purchase the book for in-store pickup. You can use your coupon that way and since we have the book in stock you'll be able to take it with you today.
SC: (gives the CSR an exasperated cat-butt face) I'm not going through all that trouble to buy a stupid book. You can keep your damn coupon.
She throws the crumpled up coupon across the counter at the CSR and storms out of the store.
When my husband commented on the rudeness of the SC, the CSR just waved it off, commenting that if the rest were only that rude, her job would be easier.
SC: I want to buy this book.
CSR: Okay, that'll be $27.99.
SC: And I have a coupon. (slaps it down on the counter)
CSR: (reads the coupon) I'm sorry, but that coupon is for internet purchases only. You can't use it on in-store purchases.
SC: Well I need that book now but I'm not paying full price for it, so give me the coupon.
CSR: (hands the coupon back to the SC) I'm sorry, but the computer won't let me apply it to an in-store purchase. I see you have an iPhone, though. If you were to step out of line and go to our website you can purchase the book for in-store pickup. You can use your coupon that way and since we have the book in stock you'll be able to take it with you today.
SC: (gives the CSR an exasperated cat-butt face) I'm not going through all that trouble to buy a stupid book. You can keep your damn coupon.
She throws the crumpled up coupon across the counter at the CSR and storms out of the store.
When my husband commented on the rudeness of the SC, the CSR just waved it off, commenting that if the rest were only that rude, her job would be easier.
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