Of course I can help you without any information!

[greensinestro]

I just recalled this from a few years back, right about the time the phone companies were dealing with other competition. This lady called in and needed to know if she had a balance on her account. You could also tell she was bitter about her former company due to the tone of her voice.

SC: You know who
Me: Me

SC: I need to know if I have a balance so I can be done with your company once and for all.

Me: No problem. Do you have the phone number?

SC: No, I don't. You should be able to find it right there.

Me: Well, I can find it, but I would need more information than what you have provided. Do you have the name on the account?

SC: Joan Smith (never mind that's an extremely popular name with thousands of people that could be listed under that.

Me: I do have several Joan Smiths, but I would need you to narrow this down for me.

SC: What do you mean? Ugh! You all are so pathetic, which is why I left you all!

Me: Maam, certainly you must realize the information you provided is not enough to go on. Do you have an address or social security number?

SC: No, I don't! It was under last name "Smith", first name "Joan".

Me: I'm sorry, but I have over 1,000 listings under that name. You would need to provide some additional information.

SC: Oh, never mind. You all are so pathetic. I'll just let it go. (Click!)


My feeling on this was this was someone with lots of time on their hands and really was pulling one over on me, or was another one of those who at one time provided needed information, but now finds it a violation of their privacy to give this information out. If it's the latter, then she probably today still owes money to her previous phone company. I wonder how she got her line connected with the new company?

[kiokushitaka]

Classic. She expected you to read her mind! Or was just pranking...

[Apathy]

I think it's far more likely that she's a moron, given the moron/non-moron ratio of the public.

[Evil Queen]

Brain hurt... make hurty go away....

[Falconess]

I love it when they call in and don't give you anything else to go on. And then they get snippy, when you ask for a bit more information. mmmm annoying people, they make the world go round

[ringo]

Me: Ah, yes, Joan Smith. It says here you owe $400.00. Would there be anything else?

[greensinestro]

Me: Ah, yes, Joan Smith. It says here you owe $400.00. Would there be anything else?

Great idea. I'm sure that would be when she would provide the information I needed, as long as it wasn't any account that had money owed on it.

[Becks]

Would a middle name have helped?

[calulu]

Ah yes! Sounds like the sister or wife of my customer that wanted me to read his mind for his personal information yesterday... do not pass go, do not collect 200 dollars..