I've worked for this company for over 10 years and the customers have always complained that checking out is too slow. They're right. Sometimes it's understaffing, which in the last year or so the company has fixed. We have a lot more cashiers on than we used to. Sometimes it's due to slow cashiers, which has been commented on in surveys.
It's the latter the company is trying to fix. The checkout system itself measures each transaction we put through to see if it's fast enough. It takes into account things like the form of payment, how many items are in it, etc. If you are reasonably fast and use the little tricks, you can be fast enough at least 95% of the time, like me. The bare minimum is 88% and when I used to track it I was at 96%-98% usually. I haven't paid attention in a long time because several years ago I was told that even though the reports came up every week, no one was going to care unless I fell below 88%. It was rarely, if ever, mentioned. It was more important to be everyone's best friend.
Now it's going to be tracked again. People will know their scores now. Good, because our overall score for last year was right at 88%. That means we have some slow cashiers, and I don't mean the ones whose transactions take longer because they are signing people up for credit cards (system makes allowance for that). We obviously have people who don't know how to expedite a process.
I talked to the store manager today and told her I'm going to be her fast superstar. It's just a fact. I mentioned there are tricks to it and she asked what they were. I explained the little things I do and she said "We're going to have to get you to teach the other cashiers since they haven't been here as long and don't know these things!"
It feels good to have a work strength that will be appreciated now.
It's the latter the company is trying to fix. The checkout system itself measures each transaction we put through to see if it's fast enough. It takes into account things like the form of payment, how many items are in it, etc. If you are reasonably fast and use the little tricks, you can be fast enough at least 95% of the time, like me. The bare minimum is 88% and when I used to track it I was at 96%-98% usually. I haven't paid attention in a long time because several years ago I was told that even though the reports came up every week, no one was going to care unless I fell below 88%. It was rarely, if ever, mentioned. It was more important to be everyone's best friend.
Now it's going to be tracked again. People will know their scores now. Good, because our overall score for last year was right at 88%. That means we have some slow cashiers, and I don't mean the ones whose transactions take longer because they are signing people up for credit cards (system makes allowance for that). We obviously have people who don't know how to expedite a process.
I talked to the store manager today and told her I'm going to be her fast superstar. It's just a fact. I mentioned there are tricks to it and she asked what they were. I explained the little things I do and she said "We're going to have to get you to teach the other cashiers since they haven't been here as long and don't know these things!"
It feels good to have a work strength that will be appreciated now.
Comment