Finally--something I can excel at

[EricKei]

IPF has it right. It's all about the paper trail. "Evil clown burgers" and other fats-food places with drive-thru's do the same thing. I've been told by more than one current or ex-worker there that the average time they allot for getting someone through the ENTIRE DT process -- from "What can I get you?" on the speaker to them pulling off with their food -- is about NINETY seconds. Their official excuse is that people like me, who know exactly what they want and have money ready from the start (60 seconds with NO other cars if I'm lucky), will offset the hordes of folks who pull up to the order speaker and THEN talk to the people in their car....and ask them if they even WANT Evil Clown Burgers that day....If the answer is yes, cue 3 minutes of finding out what they want. The workers get dinged for this, of course.

[wolfie]

Excel? It's been at least 22 years - why don't you upgrade to Accent?

"Evil clown burgers" and other fats-food places

Was that deliberate, or a typo?

[Irving Patrick Freleigh]

I've been told by more than one current or ex-worker there that the average time they allot for getting someone through the ENTIRE DT process -- from "What can I get you?" on the speaker to them pulling off with their food -- is about NINETY seconds. Their official excuse is that people like me, who know exactly what they want and have money ready from the start (60 seconds with NO other cars if I'm lucky), will offset the hordes of folks who pull up to the order speaker and THEN talk to the people in their car....and ask them if they even WANT Evil Clown Burgers that day....If the answer is yes, cue 3 minutes of finding out what they want. The workers get dinged for this, of course.

This also applies. The slow customers will be dispersed among all the available cashiers; it isn't like they just gang up on one, even though it may seem that way sometimes.

Generally, the cashiers who complain the most about having so many "slow" customers are the ones who are slow to begin with.

[Food Lady]

At this point I am busting my butt and I can tell people are still ticked that it's taking too long because they're on lunch hour. I'm not asking them to sign up for credit cards if they're mad. But I'll have to hear about it later.

[Dreamstalker]

(the cashier did not have access to any bags, bags were under the end of the belt at *shock* the bagging station).

This is how it is where I work. The only bags cashiers have direct access to (even express cashiers who aren't allowed to have baggers) are the meat/produce plastic bags and the smaller handle-less paper bags nobody wants.