Yet another entitlement whore

[EmilyRose1982]

Little background:

I am a Shift Supervisor at Caribou Coffee, and every morning we serve a Light Roast and Dark Roast coffee. At about 11am, we go down to just one or the other, since not much drip brew is sold after that time.

Ok, here we go.

It's 1pm, and we're serving our Costa Rica blend, which is a Light Roast, yet a bit darker--on the roast scale, its near the middle.

SC drives up in the DT and orders a Dark Roast. My coworker (CW) informs him of what coffee we're serving, he says ok, and drives ahead. No problem.

Until he gets to the window.

CW turns to me, saying SC wants to know if he can have his coffee for free since it's not what he wanted. Gimme a break.
It took all my willpower not to laugh, as SC could see me from the pickup window. I told my CW, no, absolutely not. We do offer a free shot of espresso though if a customer wants a dark roast and we only have light. (basically a free depth charge) CW informs SC of this, he gives her an irritated sigh and says he doesn't want a shot.

I don't know who he was kidding though, thinking of asking for his entire drink for free. He can kiss my coffee-brewing fat ass. Entitlement whore.

I told my boss this story the next day. He laughed, as I wanted to, and said he gives the SC an A for effort.

[Becks]

SC does NOT get an A for effort.

C-, maybe.

[RetailWorkhorse]

I'd have taken the free shot. Anything for more caffeine.

[Apathy]

CW turns to me, saying SC wants to know if he can have his coffee for free since it's not what he wanted. Gimme a break.

You can not have it, if you want. Moron.

[Lachrymose]

*SC walks into Lexus dealership*

SC: Do you have any Fords here?
Emp: No, sorry, sir.
SC: Well, can I get a Lexus for free since you don't have what I want?

Okay, maybe a bit different, but I can totally imagine that scenario.

[karath]

I don't think that would be the strangest story we've heard on the boards, sadly enough

[HawaiianShirts]

...SC wants to know if he can have his coffee for free since it's not what he wanted. Gimme a break.

I'll believe it. I've had computer customers pull variations of that one.

SC: I want this $500 laptop.
Me: I'm sorry, we're sold out.
SC: Then sell me this $900 laptop for the same price.
Me: Sorry, I can't do that.
SC: Yes you can!
Me: No.

Or the one from last week...

SC: I want this desktop package in your ad.
Me: I'm sorry, we're sold out.
SC: What? But I want one!
Me: It's gone. None of our stores in the district has any, our distribution center is sold out, and we've even sold the floor model.
SC: Well, if you're out, you have to give me one!
Me: I don't have any to sell you. I'm sorry. I can help you find something similar if you like.
SC: No, if you're sold out, you have to give me one free!
Me: That would be awfully difficult, considering that I don't have ANY of them, free or otherwise.
(This guy took that claim up to the department sup and the store manager. He didn't get the computer for free, for obvious reasons.)

[Fiyero]

I can kind of see the logic in getting a more expensive product for the price of a promotional line that is sold out (but don't sympathise with the SCs) but getting it for free because they are sold out is plain crazy.

[BookstoreEscapee]

I can kind of see the logic in getting a more expensive product for the price of a promotional line that is sold out (but don't sympathise with the SCs) but getting it for free because they are sold out is plain crazy.

I can see the logic if the item in question is an inexpensive one. Substitute one kind of coffee for a sold out one, perhaps. But not a computer.

[tropicsgoddess]

SC does NOT get an A for effort.

C-, maybe.

Nope...more like an F for FAIL!!!

[pope of the nextels]

how the hell did the SC even know it WASNT a dark roast?? Did your stool pigeon co-worker admit this to the customer?? It isnt like giving some regular who wants decaf...this was just a different ROAST...

next time, the coffee is whatever the customer asked for...i think

"Is this dark roast?"
"why yes, yes it is sir! And one of our newest blends! Much smoother than the old one we used, and it even helps that certain part of a man's body"

apparently, thats the line that works on those infomercials, should work with any other mid-life crisis

[Becks]

Nope...more like an F for FAIL!!!

Yeah, well...I was trying to be nice.

[marasbaras]

Customers aren't due SQUAT if you're out of anything. Too bad, pal. Show up sooner. I mean, please.

What're we going to be compensating customers for next? Merely showing up to the store?

[chainedbarista]

He can kiss my coffee-brewing fat ass.

my thoughts exactly; when we run out, we're out, period. no, we won't compensate you for your 'inconvenience.'

try moving your sorry ass a bit faster and get here sooner, and maybe you'll get it.

your inability to manage time effectively is definitely NOT our problem.

[EmilyRose1982]

how the hell did the SC even know it WASNT a dark roast??

Because our customers know which blends are dark roasts, if that's all they like. My CW said we were serving only Costa Rica at the moment, and the guy made a disappointed noise.

And it's part of Caribou's way to be honest with our customers, always. :P