I remember once when I was a call centre slave for a big credit card company. People would call in their payments. Well with phone payments the cut off dates for payments to post on the same day was 5 pm Eastern Standard Time, btw I am on the East Coast so that comes into play too! So this is what happened;
The cast
Me
SC
Ring Ring
Me: Thank you for calling blah blah blah
SC: My name is XZ, card number blah blah
Me: How can I assist you today?
SC: I would like to make a payment towards my card and have it post today
Me: We can take the payment but unfortunately it won't post today since it is 5.25pm.
SC: It can't be! It can't be 5.25 pm!
Me: Sir. we are on the East Coast and it's 5.25 pm.
SC: Drum rolls... LET ME SPEAK TO A MANAGER!
I transferred him to a manager, who I presume was able to turn back time for him. Why he couldnt fathom it was past 5 on the East Coast even if he could just add an hour from where he was, I don't know.
BTW CC customers think Managers can solve anything. Sorry there are somethings beyond them ie time travel!
The cast
Me
SC
Ring Ring
Me: Thank you for calling blah blah blah
SC: My name is XZ, card number blah blah
Me: How can I assist you today?
SC: I would like to make a payment towards my card and have it post today
Me: We can take the payment but unfortunately it won't post today since it is 5.25pm.
SC: It can't be! It can't be 5.25 pm!
Me: Sir. we are on the East Coast and it's 5.25 pm.
SC: Drum rolls... LET ME SPEAK TO A MANAGER!
I transferred him to a manager, who I presume was able to turn back time for him. Why he couldnt fathom it was past 5 on the East Coast even if he could just add an hour from where he was, I don't know.
BTW CC customers think Managers can solve anything. Sorry there are somethings beyond them ie time travel!
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