Shortly after I came on SCO duty yesterday,. I get this gem:
A woman had 9 bags of frozen vegetables. She had probably started scanning too fast, as the belt sent the last two back (the first one had been accepted and then sent back/removed, the second one hadn't even scanned in, she just threw it on the belt). I come over as the light's blinking and she lays into me.
SC: Oh my GOD this is stupid! I don't know why I use these machines! [I do...]
I take the two bags off the front belt, clear the error and go to rescan them. It's clear what happened; she had 5 bags of X and four of Y. It's obvious that two of Y is not on the order. I quickly explain "The system didn't pick up these last two, I'll scan them in."
SC then goes to grab my hand.
SC: "No! Hold on! I don't trust this damn machine and I don't trust YOU!"
Okay, that's it. I stop short of scanning the first Y, pick up the bags and go to return them.
SC: "I need those!"
Me: "You don't trust me to scan them in correctly, remember? This transaction is done. Pay for what you have now."
Then (I didn't get to deal with this as I was helping someone else) she tried to leave without paying. ASM2 nipped that in the bud; I guess she tried to complain about me and he told her (politely) to GTFO. Never saw her again during my shift, so she must not have needed those cheap veggies after all.
A woman had 9 bags of frozen vegetables. She had probably started scanning too fast, as the belt sent the last two back (the first one had been accepted and then sent back/removed, the second one hadn't even scanned in, she just threw it on the belt). I come over as the light's blinking and she lays into me.
SC: Oh my GOD this is stupid! I don't know why I use these machines! [I do...]
I take the two bags off the front belt, clear the error and go to rescan them. It's clear what happened; she had 5 bags of X and four of Y. It's obvious that two of Y is not on the order. I quickly explain "The system didn't pick up these last two, I'll scan them in."
SC then goes to grab my hand.
SC: "No! Hold on! I don't trust this damn machine and I don't trust YOU!"
Okay, that's it. I stop short of scanning the first Y, pick up the bags and go to return them.
SC: "I need those!"
Me: "You don't trust me to scan them in correctly, remember? This transaction is done. Pay for what you have now."
Then (I didn't get to deal with this as I was helping someone else) she tried to leave without paying. ASM2 nipped that in the bud; I guess she tried to complain about me and he told her (politely) to GTFO. Never saw her again during my shift, so she must not have needed those cheap veggies after all.
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