Numerous tales of crapulance

[tilly101]

Any chance that the "children" in these cases could have a note added to their file (so anyone bringing it up would see it) saying that anyone claiming to be their parent is explicitly NOT authorized to be told ANYTHING? Would be interesting if the "child" sent in written authorization to back up an "enhanced" version of such a note - giving the CSR the OK to use profanity if a (claimed) parent called asking for info.

We have indeed had that happen a number of times. Parent will call in and seek info on the kids account in the above-mentioned manner...kid calls in later [usually not knowing parent has called], we let them know out of courtesy, and kid is all 'ugh, no, no I dont wish for them to be calling in on my behalf like that'.
And a permanent note is left on their account either putting in place a password that must be quoted before we can proceed with any call, or even just a simple note, for example 'only discuss account with account holder.......do not discuss anything with mother/father'....etc etc