It's quite simple, really. I'll break it down.
Subject - this is where you put in the VERY short version of what the issue is. No where is "getting to the point" as important as it is here. Good subject lines include "No one can print to the printer at (location)" or "My computer won't load Word". Bad subject lines include "Something is wrong", "It's broken", and "HAAAAAAAAAAAAALLLLLLPPPPPPPPPPPPPPPP!!!!!!!!!!!!! !!!!!11111".
High priority flag - chances are if you use it your email will be considered whiny and a low priority. Chances are your "high priority" issue isn't really a high priority issue in the grand scheme of things.
Flag for Follow up - Yeah, you really think a little tag on our email is going to make us jump to respond to your email? Nope.
Attachments - if you choose to attach something, make it relevant. A screenshot of the error message or the file in question is a good thing to attach. Pictures of your puppy is not.
The actual message - While it doesn't have the space limitation as the subject line, it is still important to get to the point. We don't need to read though 15 pages about how every computer has hated you since you were 3 years old and how your computer now is possessed. Stick to the facts and don't BS. Include exact error messages and what you did to cause the problem. Also tell us what you tried to do to fix the problem (chances are we'll have to undo it anyway).
CC field - this is for carbon copy. People in this field will see the email and who else it was sent to.
BCC field - blind carbon copy. No one will see who is in this field and any "reply to alls" will not go to them.
Reply - this button is to send an email back to your IT person.
Reply to All - this button will send your reply to everyone in the TO and CC fields. Chances are you shouldn't use it.
Forward - this is to send your email to someone else.
Check spelling - this should be automatic but if it isn't, use it, please.
Subject - this is where you put in the VERY short version of what the issue is. No where is "getting to the point" as important as it is here. Good subject lines include "No one can print to the printer at (location)" or "My computer won't load Word". Bad subject lines include "Something is wrong", "It's broken", and "HAAAAAAAAAAAAALLLLLLPPPPPPPPPPPPPPPP!!!!!!!!!!!!! !!!!!11111".
High priority flag - chances are if you use it your email will be considered whiny and a low priority. Chances are your "high priority" issue isn't really a high priority issue in the grand scheme of things.
Flag for Follow up - Yeah, you really think a little tag on our email is going to make us jump to respond to your email? Nope.
Attachments - if you choose to attach something, make it relevant. A screenshot of the error message or the file in question is a good thing to attach. Pictures of your puppy is not.
The actual message - While it doesn't have the space limitation as the subject line, it is still important to get to the point. We don't need to read though 15 pages about how every computer has hated you since you were 3 years old and how your computer now is possessed. Stick to the facts and don't BS. Include exact error messages and what you did to cause the problem. Also tell us what you tried to do to fix the problem (chances are we'll have to undo it anyway).
CC field - this is for carbon copy. People in this field will see the email and who else it was sent to.
BCC field - blind carbon copy. No one will see who is in this field and any "reply to alls" will not go to them.
Reply - this button is to send an email back to your IT person.
Reply to All - this button will send your reply to everyone in the TO and CC fields. Chances are you shouldn't use it.
Forward - this is to send your email to someone else.
Check spelling - this should be automatic but if it isn't, use it, please.
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