So last week, a couple wanted some recommendations for a restaurant. However, they wanted a restaurant with a bar next to it. Now, I live in a different place than [city I work in] and am not very familiar with their downtown scene or where things are in relation to each other. I can parrot off places that my coworkers mention which is usually fine, but if you want specific information about a place then I have to use the power of Google.
I answered as many menu questions as I could about the restaurants I knew of. They were specifically wanting to watch a hockey game. I offered to call around since I really don't know who does and doesn't have TVs. They didn't want me to call though and decided to just call a cab and have the driver make recommendations. So I called them a cab and they went on their merry way. Hey, I offered to be helpful. They seemed to be in a good mood as they left and I thought nothing of it. I was just like, "Yeah, unfortunately I'm from [other city] but the cab drivers here would definitely know better than me where the hot spots are. Have fun tonight!" It was....well, it was perfectly normal-seeming to me.
This is what they wrote about me:
Woah, what? First off, Google did not inform me that there's a bar next to that restaurant. And....how was I rude? I smiled. I offered to call around to the places I knew to see who was showing the game.
The GM spoke with the guest and this is what he said in his email:
So after a completely benign and pleasant conversation where I didn't know everything off-hand but offered my best, this bitch turned around and called me rude and unwelcoming and got a full refund.
At least I'm not in any trouble since the bosses agreed that didn't sound like me at all. She still got a refund for her lies, though, so that pissed me off.
Fuck that bitch sideways with a fork.
I answered as many menu questions as I could about the restaurants I knew of. They were specifically wanting to watch a hockey game. I offered to call around since I really don't know who does and doesn't have TVs. They didn't want me to call though and decided to just call a cab and have the driver make recommendations. So I called them a cab and they went on their merry way. Hey, I offered to be helpful. They seemed to be in a good mood as they left and I thought nothing of it. I was just like, "Yeah, unfortunately I'm from [other city] but the cab drivers here would definitely know better than me where the hot spots are. Have fun tonight!" It was....well, it was perfectly normal-seeming to me.
This is what they wrote about me:
Check in girl was VERY rude, looked like she just woke up. When we asked if there any pub's nearby and mentioned we heard about the Mexican rest in town, she said she didn't know of any. IT IS NEXT DOOR to the Mexican rest! Educate your staff! There are only a handful of rest in town!
The GM spoke with the guest and this is what he said in his email:
She said bhskittykatt was very unwelcoming, rude, short in her answers, did not encourage any “experiential” conversation, and obviously hates her job.
We ended up refunding all the money she paid as well as the monies her mother-in-law paid due to poor treatment on the desk.
We ended up refunding all the money she paid as well as the monies her mother-in-law paid due to poor treatment on the desk.
At least I'm not in any trouble since the bosses agreed that didn't sound like me at all. She still got a refund for her lies, though, so that pissed me off.
Fuck that bitch sideways with a fork.
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