"I"m not speaking to you (then continues to speak to me)

[depechemodefan]

sc : sucky customer
me :

Yesterday is the first time I seen this woman. She wanted to see if we had headphones she could rent from us since she needs to take a test. Um, no (that sounds gross, though in H.S. we had vynal ones but those you could clean). She asked if we sold any. I told her they sell them downstairs for $2. She said, "That is too expensive, I only have $5."

Today she is on one of the computers. She used up an hour; before her time was up she wanted more time. When she came up to me for more time I was away from the desk helping a woman find divorce books. She only had a min. left so I told the divorce woman how to write down the call number and how to find the book, then went to my computer and gave the woman 35 extra min.

Of course I'm getting up from the desk a lot because I'm helping people.

At some point the woman calls out "hey!"
I go to see what she wants and ask her to lower her voice.
sc: I only have 55 seconds left! I am taking a test! I need 10 more min!
me: I'll add more time.
I add 11 min.
a min. latter
sc: hey! My time went out! YOu didn't add time!
me: yes I did. I gave you 11 min.
sc: the computer logged off!
me: do you want me to log you back on?
sc: NO! YOu didn't add more time!
me: ma'm can you lower your voice?
sc: Last time you only gave me 20 min!
me: no, I gave you 35 min.
sc: NOw I lost the job! I had an hour and 1/2 to take it!
me: you should have gotten me earlier.
sc: you weren't at your desk! I looked and I didn't see you!
me: I was helping other people, but the last 5 min. I was at my desk.
me: *walking away*
sc : *probably calling me a bitch; sounded like it*
me: ma'm can you calm down? you are disturbing other people.
sc: you the one raising your voice!!
me: *calls security, goes back to my desk*
sc: *comes to my desk* I want more time.
me: no, you have to calm down.
sc: you don't know me when I'm not calmed down! *tries to stare me down*
me: I can't give you more time. *shows her sign* you only get 1 1/2 hours a day.
sc: no one else is waiting!
me: sorry, I can't give more time (considering I was willing to, but you are acting like an asshole, being loud and bothering other people).
sc: I'm not leaving!
me: I am *I get up and go to the stairs waiting for Security)
sc: (two min. latter) *passing me by the stairs* I'm going across the street to complain about you (I guess she means across the plaza to the administration building)

5 min. latter.
cw: hey, she wants to get back on the computer.
me: has she calmed down
cw: *doesn't say anything*
sc comes up.
cw: I don't know how to log her in.
me: ask her (and she's in hearing distance) for her card and her password.
cw: can I have your card and password? *to me* she also wants to talk to the librarian in charge. *cw gets her card, hands it to me and gets on the phone.*
me: *to cw* I need her password.
cw is on the phone.
me: *to sc* I need your password
sc: *glares at me* I'm not talking to you. I'm not dealing with you. He didn't ask for my password
me: *fucktard, you know you always give your password, should have joked, "Is it Jesus?" because a lot of customers use his name as a password.*
I get up and leave and finally find the librarian in charge and tell her the story.

REally, sorry your time ran out, that's frustrating, but don't take your frustrations on me.

[JoitheArtist]

To be fair, her original request for headphone isn't that crazy. The university library I used to work in rented headphones and splitters. You could always tell when the music students came in to do music lab stuff, because it would all rent out in 15 minutes!

[Opalin]

our library has the big plastic over the ear ones for kids, and sells earbuds for adults, but yeah, lady, library. Voice down.

[Salesmonkey]

In a way, the test did exactly what it was supposed to - it screened out somebody who was unfit for employment. Not necessarily unfit because of the test material, but unfit because of the lack of people skills, empathy, and future planning skills. Like when you need an hour and half for test, ask for hour and half. I suspect that this is a reason why so many HR departments like electronic applications - you have to be able to use a computer in order to apply.

[depechemodefan]

In a way, the test did exactly what it was supposed to - it screened out somebody who was unfit for employment.

Yeah, I wanted to point out to her that if she loses her cool like that at any job, she might not stay employed (unless she became a manager)

[Hyndis]

I suspect that this is a reason why so many HR departments like electronic applications - you have to be able to use a computer in order to apply.

There's also some problem solving and creativity required.

If you do not have a computer, you must figure out a way to acquire a computer, or to at least use a computer for X amount of time. This requires some initiative to solve a problem in a creative way. Its a trivial hurdle, one that a functioning adult should be able to manage on their own, but its certainly a useful skill for employment!

[depechemodefan]

If you do not have a computer, you must figure out a way to acquire a computer, or to at least use a computer for X amount of time. This requires some initiative to solve a problem in a creative way. Its a trivial hurdle, one that a functioning adult should be able to manage on their own, but its certainly a useful skill for employment!

What would drive me nuts was the Hilton hotel, for ex, would send computer illiterate people to fill out an online application for a job like a dishwasher or housekeeper. The only times the might need a computer is to sign in or print out a paycheck stub. So these poor people (99% of them not even speaking english) would come to the library and need help. No idea how to use a mouse much less type. They'll try but we don't have the staff to help them fill out the form. Again, it would drive me nuts because it's a job that these applicants will not use these computer skills again at the job.