I get dispatched on a internet order to a nearby hotel.
Now normally this hotel does not let us go past the lobby desk. We are required to call the room when we arrive and the customer has to go to the lobby desk to pick up their order.
I arrive and call the room to alert the customer their order is at the desk. NO answer
wait a few minutes. call again. again NO answer
wait a few more minutes. Call again NO ANSWER.
I ask the desk to call the room. They get NO ANSWER
I see there was a cell phone used to place the order on the internet. I call that number. A man answers and I explain the situation. and he says:
"OH I am right over at the bar (50 feet away). I will be right over."
EVEN if we were allowed to go directly to the room, you would think the customer would use some of their brain to realise that THEY DO INDEED need to be in the room when the order arrives. NOT someplace else.
at least he gave me a very decent tip.
Now normally this hotel does not let us go past the lobby desk. We are required to call the room when we arrive and the customer has to go to the lobby desk to pick up their order.
I arrive and call the room to alert the customer their order is at the desk. NO answer
wait a few minutes. call again. again NO answer
wait a few more minutes. Call again NO ANSWER.
I ask the desk to call the room. They get NO ANSWER
I see there was a cell phone used to place the order on the internet. I call that number. A man answers and I explain the situation. and he says:
"OH I am right over at the bar (50 feet away). I will be right over."
EVEN if we were allowed to go directly to the room, you would think the customer would use some of their brain to realise that THEY DO INDEED need to be in the room when the order arrives. NOT someplace else.
at least he gave me a very decent tip.
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