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So I work in a big box store, and one of the departments–which is technically attached to mine, but has different training and payscale–sells cellphones; both contract and non-contract types. Despite selling phones and being able to transfer your phone number from the old to the new, we don't have a computer that can transfer all the data: no pictures, contacts, bookmarks, etc. Of course, customers expect this to be done when they get new phones, because AT&T and Verizon do it for them. So, someone in our store has been directing them across the highway to the Radio Shack.
Apparently, this was a problem.
Today I picked up the phone, only to have the lady on the line immediately demand "someone in charge". I said I'd go find a manager, at which point she instead said she wanted "someone in Electronics". This describes me (as did the previous, half the time), so I said I'd help her.
This started a solid five minutes of being chewed out by someone who apparently worked at that Radio Shack and didn't appreciate our referrals. She said they didn't have a computer to transfer things like that, either, and they were too busy to do it by hand.
I'll grant them that it's kind of BS of us to send them customers who are just getting something fixed and not spending money, but come on. Their store is never busy. Most people don't even know it's over there. I go there sometimes, and I think the longest line I ever waited in had one person ahead of me, and the two of us were the only customers in the building.
Anyway, I eventually got a word in edgewise and said she needed to talk to someone in Wireless (the ones who do the phone) and handed it of to B. B is not only currently our most experienced Wireless associate, but she used to be a manager for the very store that was calling us. B listened for a minute or two, then said "Well, I'm sorry about that. Thank you for calling ________, have a nice day" and hung up. Then immediately ran to the back to let our manager know about it, because she was sure there'd be a complaint call.
There wasn't. Instead, the manager from over there got in her car and drove over to our store to complain in person that we were rude and hung up on her. Apparently, the manager's response to her was "Well, I have two associates who say you were yelling at them on the phone first, so it sounds like you started it."
Apparently, this was a problem.
Today I picked up the phone, only to have the lady on the line immediately demand "someone in charge". I said I'd go find a manager, at which point she instead said she wanted "someone in Electronics". This describes me (as did the previous, half the time), so I said I'd help her.
This started a solid five minutes of being chewed out by someone who apparently worked at that Radio Shack and didn't appreciate our referrals. She said they didn't have a computer to transfer things like that, either, and they were too busy to do it by hand.
I'll grant them that it's kind of BS of us to send them customers who are just getting something fixed and not spending money, but come on. Their store is never busy. Most people don't even know it's over there. I go there sometimes, and I think the longest line I ever waited in had one person ahead of me, and the two of us were the only customers in the building.
Anyway, I eventually got a word in edgewise and said she needed to talk to someone in Wireless (the ones who do the phone) and handed it of to B. B is not only currently our most experienced Wireless associate, but she used to be a manager for the very store that was calling us. B listened for a minute or two, then said "Well, I'm sorry about that. Thank you for calling ________, have a nice day" and hung up. Then immediately ran to the back to let our manager know about it, because she was sure there'd be a complaint call.
There wasn't. Instead, the manager from over there got in her car and drove over to our store to complain in person that we were rude and hung up on her. Apparently, the manager's response to her was "Well, I have two associates who say you were yelling at them on the phone first, so it sounds like you started it."
I'll replace the apps, since chances are they aren't going to work with the new phone anyways.
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