this week has been busy as hell, but oddly not many SCs... oh and today I have a pizza party on the clock because my team had the best on time schedule compliance in may... YAYness.
of course there has to be at least one SC or else I wouldn't be posting... so this person calls in, I can tell it's a call transferred from the hotel from the VDN display... so before he reached me I know he heard the greeting "it's a wonderful day at the (hotel name) this is (whoever answered the phone) speaking, how may I direct your call)... either that or they were running their automated system which says "thank you for calling (hotel name), please press 1 for reservations, yada yada", so either he selected reservations on an automated menu or he said something to the operator that indicated reservations (or indicated crazy and the hotel just didn't want to deal with it... which may be the most likely option)... anyhoo, onto our conversation
me- desperately looking to get out of the call center and away from the crazies
sc- s for stupid, c for crazy
thoughts in italics
me- reservation desk, this is smileyeagle speaking, how may I help you?
sc- yes, I'm calling from Omaha Nebraska *and this has to do with reservations how?
me-ok...
sc- my lights just went out *my sympathies
me- ...
sc- and I was wondering if you knew when the power would come back on.
me- I'm sorry I really have no idea.
sc- why not
me- because I'm at the reservation desk for the (hotel) *ok, not really, I'm really in a cubicle with a lovely view of the rush hour traffic on the 201 freeway, but if you think I'm in a call center you might think I'm outsourced and as such have magical access to every piece of information you will ever need
sc- well I heard a boom noise in the distance and this is the number my friend gave me to call in case of emergency *i don't think this is the emergency he had in mind
me- I'm sorry, I don't know why you got this number, but that doesn't change that I don't know anything about the power outage in nebraska.
sc- well, who do you suggest I call.
me- perhaps the power company would know.
sc- do you have that number?
me- I'm sorry, if you'd like I can get out my phone book and look up our power company, but I don't think that will help with omaha.
sc- fine, you guys are no help *click
ok, seriously, the hotel he called doesn't have an 800 toll free number, so for some reason he though it was perfectly normal to have to call long distance to san diego (granted he might not know area codes to know which city, but it obviously wasn't a local call) would be the best person to ask about a power outage in his neighborhood. Bonus kudos, that he didn't realize it was a wrong number when the hotel answered and said nothing that would lead any sane person to believe that they had reached someone who would know anything about a power outage.
of course there has to be at least one SC or else I wouldn't be posting... so this person calls in, I can tell it's a call transferred from the hotel from the VDN display... so before he reached me I know he heard the greeting "it's a wonderful day at the (hotel name) this is (whoever answered the phone) speaking, how may I direct your call)... either that or they were running their automated system which says "thank you for calling (hotel name), please press 1 for reservations, yada yada", so either he selected reservations on an automated menu or he said something to the operator that indicated reservations (or indicated crazy and the hotel just didn't want to deal with it... which may be the most likely option)... anyhoo, onto our conversation
me- desperately looking to get out of the call center and away from the crazies
sc- s for stupid, c for crazy
thoughts in italics
me- reservation desk, this is smileyeagle speaking, how may I help you?
sc- yes, I'm calling from Omaha Nebraska *and this has to do with reservations how?
me-ok...
sc- my lights just went out *my sympathies
me- ...
sc- and I was wondering if you knew when the power would come back on.
me- I'm sorry I really have no idea.
sc- why not
me- because I'm at the reservation desk for the (hotel) *ok, not really, I'm really in a cubicle with a lovely view of the rush hour traffic on the 201 freeway, but if you think I'm in a call center you might think I'm outsourced and as such have magical access to every piece of information you will ever need
sc- well I heard a boom noise in the distance and this is the number my friend gave me to call in case of emergency *i don't think this is the emergency he had in mind
me- I'm sorry, I don't know why you got this number, but that doesn't change that I don't know anything about the power outage in nebraska.
sc- well, who do you suggest I call.
me- perhaps the power company would know.
sc- do you have that number?
me- I'm sorry, if you'd like I can get out my phone book and look up our power company, but I don't think that will help with omaha.
sc- fine, you guys are no help *click
ok, seriously, the hotel he called doesn't have an 800 toll free number, so for some reason he though it was perfectly normal to have to call long distance to san diego (granted he might not know area codes to know which city, but it obviously wasn't a local call) would be the best person to ask about a power outage in his neighborhood. Bonus kudos, that he didn't realize it was a wrong number when the hotel answered and said nothing that would lead any sane person to believe that they had reached someone who would know anything about a power outage.
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