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  • BUSTED!

    Had some excitement at work. I was watching SCO as usual, and see SM walk by very fast on his cell phone. I hear him say "She hasn't gone through the register yet" and signal me to move away from the last register/paystation, which I do. A woman comes up to the last SCO, uses a scan-gun and all seems normal. Then SM approaches her after she pays and the receipt prints, starts going through her bags and matching items, then the cops show up. I think he was following her around.

    Turns out she was a professional shoplifter and had a list of items to get for people. All expensive stuff like fruit bowls, shrimp, steaks/ground meat, etc. She brought her own bags, scanned the random cheaper items (and paid for those)...and walked out with the expensive stuff. She had been in the day before and done the same thing, SM was in but didn't catch her in time. The gun never popped for an audit either time. I wish I knew exactly what triggers the audit process.

    (is it just me, or if these idiots use their own card should one store not be able to alert everyone else "hey guys, this card number is being used by a potential thief"...wait, that would make sense)

    She was trespassed from the store and no charges were pressed (WTF, if they know she's done this before why not...maybe the dollar amount wasn't high enough). The key to getting a trespass order to stick is that everyone knows what she looks like and there is a manager readily available to quickly call the cops if needed. Somehow I have my doubts about this place getting their act together to do that...

    In other news, I found someone attempting to use labels from the weigh-it-yourself scales in Produce by sticking them oh-so-carefully over the barcodes on pricy organic barcoded stuff. Not too surprising, but I wish I'd actually caught them in the act of trying to scan it (label was for four cents worth of bananas stuck on a 12 oz box of cereal, obviously it did not go through so they left it rather than risk being caught). Produce Manager was not amused. We've both been bitching about the scales; I've seen people add more of the same to a bag after weighing it, but not use the labels on other items before.
    "I am quite confident that I do exist."
    "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

  • #2
    a professional shoplifter
    A what now...???

    The hell?
    When you start at zero, everything's progress.

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    • #3
      Quoth MoonCat View Post
      A what now...???

      The hell?
      It can be a job. Seriously, people make their living shoplifting.

      Comment


      • #4
        Quoth Aria View Post
        It can be a job. Seriously, people make their living shoplifting.
        There are _gangs_ that do this! They take orders for things like jeans or electronics, then descend in mass to overwhelm employees and Loss Prevention. I think THE CONSUMERIST has a few stories about them in their archives...

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        • #5
          Quoth MoonCat View Post
          A what now...???

          The hell?
          Yup. These would be the ones who know all the tricks, work all the angles, and if necessary, use weapons to achieve their goal.
          Knowledge is power. Power corrupts. Study hard. Be evil.

          "I never said I wasn't a horrible person."--Me, almost daily

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          • #6
            I'd been trying to tell Shithead in particular about this flaw in the scan-gun system for months (if you ask me, my store really doesn't need it; store's small and our wifi sucks). The only way to really prevent this particular scam is to do away with the guns completely, which they won't do.

            Now I'm really rethinking the derps that use the scan-guns for tiny orders (anything under a certain number of items generally triggers an audit which ties up the attendant, and it's not hard to expose that pattern).
            "I am quite confident that I do exist."
            "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

            Comment


            • #7
              I knew a owner of a gaming store who would get hit by pro shoplifters after gaming supplies. Dice, books, you name it, gone in a blink. She caught one of the stupider ones because, instead of remembering that this wasn't a corporate owned store.. they waited the year, and hit again. Owner remembered them, called the cops and the 'lifter got a shiny set of bracelets free of charge. Well, free of money charges
              If I make no sense, I apologize. I'm constantly interrupted by an actual toddler.

              Comment


              • #8
                I just can not understand why SCO's still exist. Really, they are inconvenient, and an invitation to would be thief's.

                When I first saw them, I said "give it 2 months". That store kept them for 6. That they still exist is a testament to corporate stupidity.
                I might be crazy, but I'm not Insane.

                What? You don't play with flamethrowers on the weekends? You are strange.

                Comment


                • #9
                  Gil - Simple. The numbers they run at Corporate say they will save $Texas on payroll because they don't have to pay for as many employees. Nothing else matters to them, especially seeing as how Corps generally assign ALL responsibility and blame for "letting shrink happen" to the local stores. In other words, the theft isn't Corp's problem.
                  "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                  "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                  "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                  "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                  "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                  "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                  Acts of Gord – Read it, Learn it, Love it!
                  "Our psychic powers only work if the customer has a mind to read." - me

                  Comment


                  • #10
                    Of course not. P finds it hilarious that there are all these posters about preventing employee theft and "If you use SCO or S-it, take care to be accurate" while the evidence of customer theft is practically in front of the managers' noses (and everyone knows one manager--Shithead--is unwittingly allowing them to get away with it). Our SCOs are also in a direct line with the doors, which I have not seen in any other store.

                    The local three-letter-drugs in town took out all their SCOs last month. Neighboring towns still use them, it's just us. The attendant I saw most often used to work at my store, and he told me they took them out because of shrink.

                    Update to the OP: Apparently the woman who was trespassed used to work for the store (had to be before I got there, I didn't recognize her). If we had the SCO/scan-guns then, she probably--like everyone else--figured out the flaws.
                    "I am quite confident that I do exist."
                    "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

                    Comment


                    • #11
                      My local Orange Apron still has the SCO's...had them for at least a year. The difference is that there is an attendant watching.
                      I'm trying to see things from your point of view, but I can't get my head that far up my keister!

                      Who is John Galt?
                      -Ayn Rand, Atlas Shrugged

                      Comment


                      • #12
                        There is software that allows one attendant to keep an equally close eye on all the kiosks, but we don't have it (I don't know if my chain does at all; I have seen it in use at other stores out west).

                        Even if we do get to use something like that the problem would still be with scan-gun audits--I have no doubt that while the attendant is tied up with one, someone else is sneaking stuff through unpaid.
                        "I am quite confident that I do exist."
                        "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

                        Comment


                        • #13
                          now I know why one supermarket on my way to work took out their self check out aisle.

                          Comment


                          • #14
                            I don't thin I've even seen a SCO station that wasn't right by the exit doors...o_O;>
                            "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                            "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                            "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                            "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                            "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                            "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                            Acts of Gord – Read it, Learn it, Love it!
                            "Our psychic powers only work if the customer has a mind to read." - me

                            Comment


                            • #15
                              Another one!

                              I was dealing with a few SCO issues at once and didn't see this woman leave (she didn't even try to buy anything, just stuffed crap in her bags and left*), but Manager D was restraining her just out front. Cops were called as soon as we got wind of what was happening (they ended up getting multiple 911 calls; the bystanders out front must have called in just as we did). Different woman than the OP, but one who had been in before. She was actually arrested, and I think tried to claim assault (D was holding her, she was fighting).

                              Not long after this went down, D tells me "You should have been watching."
                              Me: "I didn't see anything suspicious right then [even if I did, we aren't allowed to approach people and ask for a receipt] and I was dealing with another SCO issue**. I can't be on the lookout if you aren't telling us what or who to look for."

                              Maybe this means we'll be getting security...?

                              * She didn't have bags when she came in, but apparently took them out of her purse.

                              ** There's been a surge in attendant calls for stupid shit (mostly 'issues' that only require a basic reading ability to solve)
                              "I am quite confident that I do exist."
                              "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

                              Comment

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