Tweet
He cusses, He fusses... But Guess What... PWNED!!!
Ok... Quickie... But this is so good. 
I've had a lot on my plate this week with court and what not. (I've got a thread on it) so I was a bit remiss about getting to my voicemail.
So I made sure I left a message advising that I'll be away for most of the week.
So I get a message from this guy.
Riiight. Like this would be a 
story with only one voicemail message. Ok, not bad... he left two. Basically indicated that he was not pleased with the way his latest invoice showed that he was still a month behind. Used f-bombs and others reflecting how angry he was, and how if this keeps up he's gunna switch to a Different ISP. (Basically thinking: 'k what was the number for the 
mbulance?')
So I call the guy, just to clarify his position. and to get any reference numbers to both confirm his story, and initiate recovery traces. He pulls the cards as per above. I politely tell him that I will get to the bottom of it and call him right back.
So I look through bank transfers, and case notes, and I found that previous times it had happened was because he forgot to make his payment. Yep... you guessed it... he missed his March payment. so I call the guy:
Q: Hello, Mr. SC?
SC: Ya? Did ya find out WTF is going on?
Q:
Yes I did, Sir. Are you still on your bank site?
SC: Yes.
Q: Can you please check to see if you made a payment in March? I have one received for May, and April.
SC: Um... Just a sec...
Q:
SC: ... Uh... No I dont...
Q:
Well that would be why you had a balance owing Sir.
SC: I guess I better pay that, then, huh?
Q:
Yeah. Thank you for calling ****** , Have a great day! 
I've had a lot on my plate this week with court and what not. (I've got a thread on it) so I was a bit remiss about getting to my voicemail.
So I made sure I left a message advising that I'll be away for most of the week. So I get a message from this guy.
Riiight. Like this would be a story with only one voicemail message. Ok, not bad... he left two. Basically indicated that he was not pleased with the way his latest invoice showed that he was still a month behind. Used f-bombs and others reflecting how angry he was, and how if this keeps up he's gunna switch to a Different ISP. (Basically thinking: 'k what was the number for the mbulance?')So I call the guy, just to clarify his position. and to get any reference numbers to both confirm his story, and initiate recovery traces. He pulls the cards as per above. I politely
tell him that I will get to the bottom of it and call him right back.So I look through bank transfers, and case notes, and I found that previous times it had happened was because he forgot to make his payment.
Yep... you guessed it... he missed his March payment. so I call the guy:Q: Hello, Mr. SC?
SC: Ya? Did ya find out WTF is going on?
Q:
Yes I did, Sir. Are you still on your bank site?SC: Yes.
Q: Can you please check to see if you made a payment in March? I have one received for May, and April.
SC: Um... Just a sec...
Q:
SC: ... Uh... No I dont...
Q:
Well that would be why you had a balance owing Sir. SC: I guess I better pay that, then, huh?
Q:
Yeah. Thank you for calling ****** , Have a great day!
Comment