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If you can see it...
  #1  
Old 05-10-2019, 05:41 PM
Gerrinson Gerrinson is offline
Accounts Payable/IT Helpdesk
 
Join Date: Oct 2007
Posts: 1,097
Default If you can see it...

On the phone with a vendor, trying to provide our company credit card for payment, through their absolute genius of a customer service rep.

We go through the identify who I am, find the account, verify how much paying, yadda yadda yadda. Then we get to this bit:

CSR: And what is the billing address on the card?

Me: It's the same as the billing address on the invoice, <address>.

CSR: Okay, slow down, I can see the address here, but I can't type that fast.

Me: Well, it's the same as what you have in your system, so you can copy what's shown.

CSR: Sir, we can't do copy and paste. I can see, it but I can't copy it, so just repeat the address slowly.

Me: It's <a-d-d-r-e-s-s>.

CSR: Okay, that matches what I show on my screen for your account, and I've typed it in, what's the credit card number?

The rest of the transaction went fine, but by Cthulhu's Mighty Face Tentacles, if you have the address showing on your screen, you shouldn't need me to repeat it to you out loud so you can type it. Just copy what's right in front of your face.
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  #2  
Old 05-10-2019, 07:08 PM
catcul's Avatar
catcul catcul is offline
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Join Date: Dec 2012
Location: North Carolina
Posts: 916
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She should have said, "I'm sorry, sir, but I needed to verify the address for security."
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  #3  
Old 05-12-2019, 02:15 PM
Mental_Mouse Mental_Mouse is offline
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Join Date: Jan 2016
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Quote:
Quoth Gerrinson View Post
Me: It's the same as the billing address on the invoice, <address>.

CSR: Okay, slow down, I can see the address here, but I can't type that fast.

Me: Well, it's the same as what you have in your system, so you can copy what's shown.

CSR: Sir, we can't do copy and paste. I can see, it but I can't copy it, so just repeat the address slowly.

...

if you have the address showing on your screen, you shouldn't need me to repeat it to you out loud so you can type it. Just copy what's right in front of your face.
Not to mention, that really ought to be a single checkbox. Every web interface I've used in years actually defaults to checking the box: "Shipping Address same as Billing Address?".
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  #4  
Old 05-13-2019, 03:15 AM
Gerrinson Gerrinson is offline
Accounts Payable/IT Helpdesk
 
Join Date: Oct 2007
Posts: 1,097
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Quote:
Quoth Mental_Mouse View Post
Not to mention, that really ought to be a single checkbox.
If their system won't allow copy/paste, I'm not surprised it doesn't have other convenience features built in, either. But I'll skip threadjacking my own post to go into a rant about poorly coded software.
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