The company I work for has a contract for providing equipment and supplies to certain places. I got a trouble call from one of my sites from my companies helpdesk, and my first words were "OH NO!!!"
The site had a squeaky laser printer. I had replaced its toner cartridge less than a month ago. Do they call us, the ones who own the equipment and have a service contract for all our equipment with a 4 hour SLA time, nope. They call their own IT department. They reportedly blew out the dust - not that big of a problem, still they should call us first as we are responsible for its operation. The noise does not go away. The next thing I am told is that they sprayed WD-40 in the printer to get the noise to go away.
I immediately went to the site and swapped the printer and toner. The next day I looked at the printer closely and could not find any signs of WD-40 or any dust being blown out. And I believe the squeaking was caused by a plastic piece at the output tray being a tad out of place.
The site had a squeaky laser printer. I had replaced its toner cartridge less than a month ago. Do they call us, the ones who own the equipment and have a service contract for all our equipment with a 4 hour SLA time, nope. They call their own IT department. They reportedly blew out the dust - not that big of a problem, still they should call us first as we are responsible for its operation. The noise does not go away. The next thing I am told is that they sprayed WD-40 in the printer to get the noise to go away.
I immediately went to the site and swapped the printer and toner. The next day I looked at the printer closely and could not find any signs of WD-40 or any dust being blown out. And I believe the squeaking was caused by a plastic piece at the output tray being a tad out of place.
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