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Had a lovely customer interaction a while ago:
It was month end and we shouldn't have been in at all but being accounts people and it being month end we came in.
So I get this set of emails *paraphrased*:
Cust AP: (first day of month) Can I have a statement
Me: Of course, here you are
CA: oh (second day of month) I need the invoices dated X and Y please.
Me: (Out of office message as I'm not there)
CA: (To person who left 2 years ago which they have been told) Gizmo isn't in, can I have these please? I need to do month end!
Me: (next workday our office is open, first email replied to) Here they are. Btw, {person} left us before I joined, I'm the correct contact person. The whole company was on shutdown last week
CA: Well who else can I speak to then?
Me: Well I'm the only person who does this job here so no one. *thinking: No one was here anyway!* If you need urgent attention you can send it to (group) email address which does get to management as well. *thinks to type: but they won't care or reply anyway unless I'm out for more than a couple of days*
CA: Oh, OK. *comes across grumpy*
I know its not their end of year and they don't normally do this so I'm not sure what got their back up but we could have done without it!
It was month end and we shouldn't have been in at all but being accounts people and it being month end we came in.
So I get this set of emails *paraphrased*:
Cust AP: (first day of month) Can I have a statement
Me: Of course, here you are
CA: oh (second day of month) I need the invoices dated X and Y please.
Me: (Out of office message as I'm not there)
CA: (To person who left 2 years ago which they have been told) Gizmo isn't in, can I have these please? I need to do month end!
Me: (next workday our office is open, first email replied to) Here they are. Btw, {person} left us before I joined, I'm the correct contact person. The whole company was on shutdown last week
CA: Well who else can I speak to then?
Me: Well I'm the only person who does this job here so no one. *thinking: No one was here anyway!* If you need urgent attention you can send it to (group) email address which does get to management as well. *thinks to type: but they won't care or reply anyway unless I'm out for more than a couple of days*
CA: Oh, OK. *comes across grumpy*
I know its not their end of year and they don't normally do this so I'm not sure what got their back up but we could have done without it!
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