Quoth greensinestro
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I'd guess she probably was so out of control in her own life that once she found she could be over the top bossy with helpless phone CSR's, she got hooked. It'd explain the monthly habit. So would PMS.
As to the OP, holy bat guano. I honestly have to wonder if he ever had the guts to try that in a retail store, or just got brave on the phone. I'd have been sorely tempted to turn the tables on him too when he asked for ID or extension numbers.
SC: What is your ID number??
CSR: 7... (pause, wait)
SC: Just 7??
CSR: No, it's 7..... 2........(pause, wait)
and so on. Not that I would, but ohhhh so tempting.
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