Background: Sometimes we use a symbol next to a death notice, for ex., an American (or Canadian) flag for veterans, a firefighter logo for firefighters, stuff like that. We even have a shamrock because some people are that proud of their Irish heritage that their family wants to highlight it; we have angels, crosses, etc. /end bg
Crabbyman calls up and asks about this, how do we pick them, etc. I explain we have many already in the system, but if someone wants one we don't have, we'll try to find it or they can send us the art.
He butts in, no, no, who decides? Who? Because he wants to make some suggestions. He wouldn't tell me what, he said he'd drawn some things and wanted to know who to send them to.
And thus began a five minute roundabout with him getting more and more peeved because I wouldn't tell him "who is in charge of this." I DID tell him. NO ONE. I can suggest new symbols, a customer can request one, etc. I'm guessing whatever he sends us will either be stuff no one ever asks for, or stuff that's so badly done we wouldn't use it anyway.
His expectations did not meet reality and so he had to argue with me and interrupt everything I said.
Do you ever get this kind of thing when you try to answer customers' questions?
Crabbyman calls up and asks about this, how do we pick them, etc. I explain we have many already in the system, but if someone wants one we don't have, we'll try to find it or they can send us the art.
He butts in, no, no, who decides? Who? Because he wants to make some suggestions. He wouldn't tell me what, he said he'd drawn some things and wanted to know who to send them to.
And thus began a five minute roundabout with him getting more and more peeved because I wouldn't tell him "who is in charge of this." I DID tell him. NO ONE. I can suggest new symbols, a customer can request one, etc. I'm guessing whatever he sends us will either be stuff no one ever asks for, or stuff that's so badly done we wouldn't use it anyway.
His expectations did not meet reality and so he had to argue with me and interrupt everything I said.
Do you ever get this kind of thing when you try to answer customers' questions?
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