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I guess I'll start going Sunday-Sunday with my posts instead. Makes more sense. To me, anyway.
So thus ends my first week full-time at the pool store. On a bittersweet note, anyway:
I Know It Exists!
I had yet another claim for the "magic coupon button" that somehow allows the customer 90% off their purchase. She's sure it exists, even though a coworker's shaking her head and making drinking motions behind the customers back.
"The other girl always does it," she says, and proceeds to wait for me to work my magic. When I don't, she pays and leaves but not before shouting "We'll shop elsewhere!"
Sorry, my magic's broken.
Try That Again?
Me: <phone spiel>
SC: I need a hkrhjhlkbsajdvftaszl.
A sink? To rinse the gargle from your mouth?
Me: Pardon?
SC: A gasket.
Much better.
No, We Still Don't Take Those
This is the second time since I've started someone's tried to put our competitor's 5-gallon chlorine drum towards credit. 4 of them, actually. After being told we can't take them, he left them behind anyway. Super Awesome Bossman gives them away to the cashiers (since we don't earn commissions from sales), and I got all 4, got $24 in store credit from the competitor's store($6 a barrel), and got myself a pool float with a cooler and cupholder. 'Tis very nice.
Does Not Compute...
Saturday night the computer I use froze. None of the buttons worked (except for the time clock one, so I could've punched out if I felt like it). I was forced to reset, reboot, etc. I'm also the only cashier on duty at 8:54 pm on a Saturday. Insert gnashing of teeth and pulling of hair here.
Quoth The Raven...
Me: <phone spiel>
SC: Dead bird.
Me: Ma'am?
SC: Dead bird.
Me: Dead bird?
SC: I found a dead bird in my skimmer.
I see....next time, say that so I'm not forced to play a game of Guess n Fail.
Store Policy 1
I had a customer return an inflatable raft because of "bad advertising": it was supposed to be 85" long but he claimed it wasn't with air in it. We could return it, but policy states that unsealed packages get a 15% restocking fee applied to the return. So, this means he'll get back $9.37 on an $11 float. He explodes, cussing out both me and the manager who came over to assist after a physical threat had been made. He insists it's retarded, we shouldn't charge that, there's nothing wrong with the thing, and he's never shopping here again. (Haven't I heard that before?). We get him to shut up at long last, and now we're forced to sell the thing at a 15% discount because it's out of the package.
We never sold it.
Do I Wanna Know?
Me: <phone spiel>
SC: My pool's all yellow, and the kids were in it last. What do I do?
Stop talking. Right now. Nausea sets in very quickly around here...
Store Policy 2
Policy is that returns over $100 are sent by check within 7-10 business days. In other words, I can't give you cash. Dingbat doesn't get this, it's his money and he needs it now (insert J.G. Wentworth joke here). I tell him the only other option is a store credit for the same value of the return, which can be used at any of our stores. He says no, wants his cash now so he can go to our store in Springfield.
I honestly don't know how this ends, my manager took over because if a check did have to be sent, he'd do it, not me. He sent me instead to patrol the floor and help any customers, which leads to my last story:
I'd Love to Pull It Out From My Tuckus, But...
SC: Do you have any filter sand?
Me: No, I'm sorry. We haven't had a shipment in weeks.
SC:
Me:
SC:
Me:
SC:
Me: Ma'am?
SC: So you're not going to get it?
Me: I can't. We don't have any.
SC: So no one's going to help the customer and get some.
Me: We can't go get any. There's none in the store, none in the warehouse. We have to wait until the truck comes next Thursday and hope a shipment comes in.
This same story has happened at a couple of competitor stores..I wonder if there's a shortage or something's up.
So thus ends my first week full-time at the pool store. On a bittersweet note, anyway:
I Know It Exists!
I had yet another claim for the "magic coupon button" that somehow allows the customer 90% off their purchase. She's sure it exists, even though a coworker's shaking her head and making drinking motions behind the customers back.
"The other girl always does it," she says, and proceeds to wait for me to work my magic. When I don't, she pays and leaves but not before shouting "We'll shop elsewhere!"
Sorry, my magic's broken.
Try That Again?
Me: <phone spiel>
SC: I need a hkrhjhlkbsajdvftaszl.
A sink? To rinse the gargle from your mouth?
Me: Pardon?
SC: A gasket.
Much better.
No, We Still Don't Take Those
This is the second time since I've started someone's tried to put our competitor's 5-gallon chlorine drum towards credit. 4 of them, actually. After being told we can't take them, he left them behind anyway. Super Awesome Bossman gives them away to the cashiers (since we don't earn commissions from sales), and I got all 4, got $24 in store credit from the competitor's store($6 a barrel), and got myself a pool float with a cooler and cupholder. 'Tis very nice.
Does Not Compute...
Saturday night the computer I use froze. None of the buttons worked (except for the time clock one, so I could've punched out if I felt like it). I was forced to reset, reboot, etc. I'm also the only cashier on duty at 8:54 pm on a Saturday. Insert gnashing of teeth and pulling of hair here.
Quoth The Raven...
Me: <phone spiel>
SC: Dead bird.
Me: Ma'am?
SC: Dead bird.
Me: Dead bird?
SC: I found a dead bird in my skimmer.
I see....next time, say that so I'm not forced to play a game of Guess n Fail.
Store Policy 1
I had a customer return an inflatable raft because of "bad advertising": it was supposed to be 85" long but he claimed it wasn't with air in it. We could return it, but policy states that unsealed packages get a 15% restocking fee applied to the return. So, this means he'll get back $9.37 on an $11 float. He explodes, cussing out both me and the manager who came over to assist after a physical threat had been made. He insists it's retarded, we shouldn't charge that, there's nothing wrong with the thing, and he's never shopping here again. (Haven't I heard that before?). We get him to shut up at long last, and now we're forced to sell the thing at a 15% discount because it's out of the package.
We never sold it.
Do I Wanna Know?
Me: <phone spiel>
SC: My pool's all yellow, and the kids were in it last. What do I do?
Stop talking. Right now. Nausea sets in very quickly around here...
Store Policy 2
Policy is that returns over $100 are sent by check within 7-10 business days. In other words, I can't give you cash. Dingbat doesn't get this, it's his money and he needs it now (insert J.G. Wentworth joke here). I tell him the only other option is a store credit for the same value of the return, which can be used at any of our stores. He says no, wants his cash now so he can go to our store in Springfield.
I honestly don't know how this ends, my manager took over because if a check did have to be sent, he'd do it, not me. He sent me instead to patrol the floor and help any customers, which leads to my last story:
I'd Love to Pull It Out From My Tuckus, But...
SC: Do you have any filter sand?
Me: No, I'm sorry. We haven't had a shipment in weeks.
SC:
Me:
SC:
Me:
SC:
Me: Ma'am?
SC: So you're not going to get it?
Me: I can't. We don't have any.
SC: So no one's going to help the customer and get some.
Me: We can't go get any. There's none in the store, none in the warehouse. We have to wait until the truck comes next Thursday and hope a shipment comes in.
This same story has happened at a couple of competitor stores..I wonder if there's a shortage or something's up.
".
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