I.... don't think that is covered.

[sld72382]

Saw this email in the email queue. I didn't answer it (it was in the unhappy with service queue and other people take those) but I found it rather amusing....

SC's email:

"I was overseas and while there, the laptop got damaged. So when I got back to the states I brought my laptop into the nearest store as I have an accidental damage plan. A couple of days go by and I got a call saying the type of damage incurred is considered abuse and is not covered. What the hell, this is ridiculous! I will do whatever it takes to get my laptop repaired!"

Curious, I look at the service order under the guy's name. It read:

"Damage from bullets is considered abuse from the plan underwriter and is not covered. Service plan voided."

I laughed. Yep, gun bullets. I have a feeling I know what he was doing overseas. Ever hear the phrase "it looks like it's been through war?"

[Zellie Crescent]

You can't be serious, (almost) any idiot knows that bullet holes are NOT covered in an accidental damage plan.

[dalesys]

I rebuilt a TRS-80 Model III that had been improperly addressed...
Had an evidence tag on it: "Found x.y miles down Millard county road ## in gravel pit under red blanket"

12 gauge load of buckshot into CRT.

Damage: CRT, (1) floppy drive, (1) power supply.


Best scenario I can figure is some kids stole it, thought "I bet it'll make a neat noise if we shoot it.", shot and ran. If it had been an irate owner, they'd have shot more than once...

Kachunk. BOOM! *(^&#%(%(*
Kachunk. BOOM! _+&^!&$%(
Kachunk. BOOM! ?>}{^@(*()@
Kachunk. BOOM! &(_^!)(+)*&!^
Kachunk. BOOM! Ahhh. Relief.

[Bandit]

I can indeed vouch for the Pb Therapy for mis-behaving computers or parts.

Did you know a .3030 can go through 2.5 2-platter hard drives and make a nice dent in a third?

Probably not warranty work.

B

[ravevolution]

. . . I have a feeling I know what he was doing overseas. Ever hear the phrase "it looks like it's been through war?"

Whatever he does overseas, seems someone doesn't like it

[bsaana]

When I worked at a call center for a well known camera and printer company, my training class was told they had 2 times something like that happened. 1 - A soldier in Iraq or Afghanistan sent his camera for repair with a note asking if anything could be done for him, such as a getting a deal on a new camera. This company sent him 2 brand new cameras without cost. He was honest as to what happened, and didn't want a free repair or a new one for free. 2 - This guy was in the US calls in with camera problems. Was told to send it for repairs. His repair under warranty was refused due to a bullet in the battery. I didn't get told what happened after that.

And no, I do not think all people who have that happen should get free replacements. Overall it depends on the company and how nice the person asking for service is..

[sld72382]

Sadly my company is so rigid that even if he told the store that he was in combat and he used the laptop as a shield, they would still say "not covered" and refuse service.

[draco664]

You can't be serious, (almost) any idiot knows that bullet holes are NOT covered in an accidental damage plan.

They're also not considered a natural road hazard for the purposes of getting tyres replaced, I understand. (From the school of Holywood)

[draggar]

You should read into some of these service plans.

The service plan my company uses states:

Damage caused by war, insurrection, or rebellion is not covered.
Damaged caused by a nuclear detonation is not covered but damage from fires resulting from a nuclear explosion is.

It made no mention of an EMP, though (hmm, could they prove it was a nuclear click that killed it?)