Not to play SC advocate or any thing but.... If I'm paying to stay at an expensive hotel and the band is crazy loud I would probably become a bi-ch lol. I probably wouldn't bother the desk but my boyfriend who can sleep through any thing would suffer lol
I'm in agreement here, if I'm renting a room to sleep I expect to sleep and not have the walls shaking from the band. Does your hotel make it clear that there _is_ a loud band those nights before customers check in? If I wasn't told this and checked in, only to find out about it when the noise didn't stop at 9pm, you'd find me in quite a rage!
Yup, I agree too, the noise is an issue. That, as I said above ISN'T the reason they were SC's. I know you probably don't realize this (Why would you? I didn't elaborate hugely above. :-D ) but I REALLY go above and beyond to do EVERYTHING that is IN MY POWER
to help the folks having the issues.
But, there comes a point where my powers of Night Auditing come to an end, and a manager simply NEEDS
to take over.
So, not an SC's advocate, Hotelslave, you're being an advocate for the reasonable folks out there, who are, rightfully so, upset by the nonsense of a live band in an outside bar attached to a busy hotel.
Personally, eltf, I would be in a rage too. But I wouldn't browbeat and threaten hotel staff about it. That's what made the guest an SC. Treating me like I woke up that morning plotting to keep them, personally, up all night. That is where the SC issues come from.