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I have officially returned to retail! *weep* Thanks to my security job cutting my hours, I now work part-time at Ross Dress for Less as well in order to buy those fancy groceries I can't quite give up. I actually rather like my job, it's not as busy as my old grocery store, the hours aren't too bad, plus I like the people I work with. I've been there for a few weeks by now, and naturally, I already have some stories to tell.
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In my store, the bathrooms are beside the fitting rooms, and we have to push a button to unlock the door (to ensure nobody takes in merchandise.) This is a near-daily occurrence:
Customer: Do you have a bathroom?
Me: Yes, we do, right through that door. (pushes button)
Customer: *stares at door with giant sign that says 'RESTROOM' on it, then walks past it into the men's fitting room*
Me: *facepalm*
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Me: *walks by and sees two kids pulling dresses off the rack and dumping them on the floor* Hey! Stop that!
Kids: *look at me and continue*
Me: *goes to find parents and informs them of the situation*
Parents: *do absolutely fuck all*
Me: *sighs and picks up dresses once they finally scatter off to another area of the store*
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Me: *checking out customer and making small talk at the register*
Customer: My daughter used to work at Ross before she got a REAL job.
Me: ...right. Well, I have some more fake work to do.
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Dear Customer(s) Who Peed in the Fitting Rooms Two Days in a Row (and left merchandise floating in it),
Go fuck yourself.
No love,
Me
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Something I've noticed that is common in my store is that customers just loooove to ask for discounts on already discounted items. Ross is already a discount store, plus occasionally we have clearance items. Now, for some items I can understand asking for a discount, but we're not going to have the same standard of products that a normal department store would have. Here are some of the more...let's say interesting reasons for requesting discounts:
"This basket is splintered!" (It's a wicker basket the size of a small house. It had ONE splinter on it, so much so that we had to search endlessly in order to see the one you were referring to.)
"This dress is missing a liner!" (It's a sheen dress. It doesn't come with a liner. You're supposed to supply your own clothes beneath it.)
Now there are two stories to tell involving this. The first is about a group of women who said they were picking out bridesmaid dresses for a wedding, and they saw that one dress was discounted for $9.99, while the others (same style, but different colors) were at normal price for $12.99. They wanted all of the dresses for the $9.99 price, my manager said we couldn't do that since store policy says they have to be the exact same style/color/brand, etc. They decide to hold up the line for over ten minutes cursing and carping about how it's the "same dress" and they deserve the sale price and the manager doesn't know what she's talking about. They are eventually given the dresses on sale just to make them go away. *sigh*
The next story is about a woman and her son who came up with two plastic bins that are meant to hold snacks. One was large for $8.99, one was smaller but for $11.99.
Customer: *hands me $11.99 item* Can you check the price on this?
Me: *looks at tag* It's $11.99, ma'am.
Customer: No, what's the REAL price?
Me: *scans it* $11.99, ma'am.
Customer: No, it isn't.
Me: I beg your pardon?
Customer: It's not the REAL price. This one is only $8.99 and it's bigger, so you have to give it to me for cheaper than that.
Me: *gets the manager*
Manager: I can give you them both for the $8.99 price, ma'am.
Customer: Yeah, just forget it. I don't want either of them. *to me* Don't feel bad, sweetie, I know it's not your fault, some people just aren't meant to be managers. I'll come back tomorrow for the REAL price. *continues to talk to her son condescendingly about how businesses try to cheat you, while I do a slow burn and scan her remaining items*
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But thankfully that's been all so far, and I actually still like it in spite of it all. But I'm sure I'll be back with more stories for you soon.
---
In my store, the bathrooms are beside the fitting rooms, and we have to push a button to unlock the door (to ensure nobody takes in merchandise.) This is a near-daily occurrence:
Customer: Do you have a bathroom?
Me: Yes, we do, right through that door. (pushes button)
Customer: *stares at door with giant sign that says 'RESTROOM' on it, then walks past it into the men's fitting room*
Me: *facepalm*
---
Me: *walks by and sees two kids pulling dresses off the rack and dumping them on the floor* Hey! Stop that!
Kids: *look at me and continue*
Me: *goes to find parents and informs them of the situation*
Parents: *do absolutely fuck all*
Me: *sighs and picks up dresses once they finally scatter off to another area of the store*
---
Me: *checking out customer and making small talk at the register*
Customer: My daughter used to work at Ross before she got a REAL job.
Me: ...right. Well, I have some more fake work to do.
---
Dear Customer(s) Who Peed in the Fitting Rooms Two Days in a Row (and left merchandise floating in it),
Go fuck yourself.
No love,
Me
---
Something I've noticed that is common in my store is that customers just loooove to ask for discounts on already discounted items. Ross is already a discount store, plus occasionally we have clearance items. Now, for some items I can understand asking for a discount, but we're not going to have the same standard of products that a normal department store would have. Here are some of the more...let's say interesting reasons for requesting discounts:
"This basket is splintered!" (It's a wicker basket the size of a small house. It had ONE splinter on it, so much so that we had to search endlessly in order to see the one you were referring to.)
"This dress is missing a liner!" (It's a sheen dress. It doesn't come with a liner. You're supposed to supply your own clothes beneath it.)
Now there are two stories to tell involving this. The first is about a group of women who said they were picking out bridesmaid dresses for a wedding, and they saw that one dress was discounted for $9.99, while the others (same style, but different colors) were at normal price for $12.99. They wanted all of the dresses for the $9.99 price, my manager said we couldn't do that since store policy says they have to be the exact same style/color/brand, etc. They decide to hold up the line for over ten minutes cursing and carping about how it's the "same dress" and they deserve the sale price and the manager doesn't know what she's talking about. They are eventually given the dresses on sale just to make them go away. *sigh*
The next story is about a woman and her son who came up with two plastic bins that are meant to hold snacks. One was large for $8.99, one was smaller but for $11.99.
Customer: *hands me $11.99 item* Can you check the price on this?
Me: *looks at tag* It's $11.99, ma'am.
Customer: No, what's the REAL price?
Me: *scans it* $11.99, ma'am.
Customer: No, it isn't.
Me: I beg your pardon?
Customer: It's not the REAL price. This one is only $8.99 and it's bigger, so you have to give it to me for cheaper than that.
Me: *gets the manager*
Manager: I can give you them both for the $8.99 price, ma'am.
Customer: Yeah, just forget it. I don't want either of them. *to me* Don't feel bad, sweetie, I know it's not your fault, some people just aren't meant to be managers. I'll come back tomorrow for the REAL price. *continues to talk to her son condescendingly about how businesses try to cheat you, while I do a slow burn and scan her remaining items*
---
But thankfully that's been all so far, and I actually still like it in spite of it all. But I'm sure I'll be back with more stories for you soon.
Without our "fake" work, you'd have to ring yourself out, lady. And wash your own car. And make all of your own food and clothes. Bitch...
or fifty.
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