Our newest full-time teller got cornered by one of our... more childlike customers. I suspect this customer has some sort of developmental disability. She is friendly enough, though perhaps a little too nice. She completed her transaction with the teller and would not leave. She just stood there, going on and on about her Christmas and playing Santa and other inane stuff. The teller tried to give her several subtle hints that the conversation was over, but this customer just wasn't picking up on it. I think the teller was being a bit too subtle and too nice. There wasn't any other customers waiting behind her, so the teller didn't even have that as an excuse to get rid of her.
After a couple minutes, I went over and said "Hi" to the customer, calling her by name. I stood a little way away from the teller window, and as expected, the customer walked toward me to make the same conversation, even showing me the picture on her phone of herself dressed up as Santa. I kept up the conversation for a minute or so, slowly hedging towards the exit. Then, in a break in the conversation, I said, "have a nice day!" and walked away from her.
The newbie teller looked relieved as the customer exited the lobby.
After a couple minutes, I went over and said "Hi" to the customer, calling her by name. I stood a little way away from the teller window, and as expected, the customer walked toward me to make the same conversation, even showing me the picture on her phone of herself dressed up as Santa. I kept up the conversation for a minute or so, slowly hedging towards the exit. Then, in a break in the conversation, I said, "have a nice day!" and walked away from her.
The newbie teller looked relieved as the customer exited the lobby.
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