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Hello! This is my first time posting here, so a little background information, my name is Jes, I am the girlfriend of Lore, who occasionally posts here too. I work at a fairly small grocery store in a large chain which prides itself on its excellent customer service.
So, without further ado, here is my sucky customer of the week. (It's long, so I apologize ahead of time.)
Yesterday, a lady came through my till with her teenage daughter-both very normal and polite, nicely dressed- and bought a zebra-striped blanket along with a few other groceries.
I wouldn't even have remembered her except she came back a little while later, and bought another blanket, along with a long distance phone card. To clarify, this was the kind of card that you would use to call long distance on a payphone (or on a land-line, I suppose), NOT a prepaid cell-phone card- we don't sell those.
Also, all our gift cards and phone cards are on a rack at the end of one of the aisles across from the tills.
Anyway, so as I was ringing it through she asks "So how does it work, is that activated now?"
Me: "It'll be activated as soon as you pay for it."
Her: "Oh, is that how it works?"
Me: "Yep, so your total is $xx.xx."
So she went on her merry way, and a while later I went for my break. When I came back, the first thing I noticed was that she was at the customer service desk along with the Service Desk Operator, and an AOM, complaining frantically to them about the card. I heard her say something like "But I always come here and buy a cell-phone card for my daughter."
Anyway, it's none of my business, I have to get back on till, but as I brush past her, she starts waving in my face and gesturing frantically at me, "Jes, oh good, tell them how you gave me the wrong card!"
Me: "Um, I didn't give you that card, you just bought it from me."
Her: "No, no! You went and got me the wrong card, you sold me the wrong card!"
Me: "I didn't get you this card, ma'am, you just handed it to me with your groceries."
Her: "I asked for a cell-phone card, and you got me this instead!"
Me: "No, I didn't get you anything, you brought that card to the till and bought it with your groceries. I didn't go and get it for you. Sorry."
I was kind of upset that she was lying to me to my face about something I hadn't done, and then expecting me to back her up to my manager, so I just walked away after that, and I heard my manager say "Well, we don't even sell those kind of cards here." (Her: "But I always but them here for my daughter.")
Anyway, we refunded her money. Of course. The card was for a whopping ten dollars, and if she'd just come in and calmly explained that she'd mistaken what kind of card it was, we'd have refunded her no problem. I seriously can't believe the lies people will make up to try and get their money back, when we'd happily refund it anyway. And then I guess she was trying to frighten me into backing her up by screeching at me?
Yeesh.
Anyway, it's not over, because she was back again tonight.
The Service Desk Operator (different person tonight) had stepped away from the desk for a moment to do a flower wrap. Completely normal, we don't get many customer service issues late at night, and she'll often leave to do something else, still in sight of the desk, of course. Plus I was on the till right next to the desk.
So S.D.O. (Hereafter known as R. ) is happily wrapping flowers, and this lady comes to the desk. She waits there for about 30 seconds and then sort of lunges at me and demands loudly that I call a manager.
Since I'm with a customer at the moment, I just say "Yeah, sure!" and quickly page a manager over the intercom.
I finish up with my customer, and about 30 seconds later, R. finishes up with the flower wrap, and returns to the service desk.
Psycho Lady (as she'll now be called) lunges back to me: "Is the manager coming?"
Me: "Oh yeah, I paged him. (To R.) Can you page the manager again?"
R. nods, and pages the manager again, this time by name, and he comes up a second later, but for naught, because all the lady wanted him for was to COMPLAIN to him that R. was away from the desk.
(Obviously it was all RUINED now, because R. was back at the service desk, and she couldn't CATCH HER IN THE ACT of being a five second walk away from the desk.)
So anyway, she was actually there to return the zebra-blankets (torn out of their packaging and unfolded) because " the colours were too murky" and her daughter didn't want them. She could only return one of them though, because she didn't have the receipt for the other. She promised to return with the other receipt but when I left tonight she hadn't yet reappeared.
So yeah, that was crazy Psycho Lady. She'd just better not be in again tomorrow night.
So, without further ado, here is my sucky customer of the week. (It's long, so I apologize ahead of time.)
Yesterday, a lady came through my till with her teenage daughter-both very normal and polite, nicely dressed- and bought a zebra-striped blanket along with a few other groceries.
I wouldn't even have remembered her except she came back a little while later, and bought another blanket, along with a long distance phone card. To clarify, this was the kind of card that you would use to call long distance on a payphone (or on a land-line, I suppose), NOT a prepaid cell-phone card- we don't sell those.
Also, all our gift cards and phone cards are on a rack at the end of one of the aisles across from the tills.
Anyway, so as I was ringing it through she asks "So how does it work, is that activated now?"
Me: "It'll be activated as soon as you pay for it."
Her: "Oh, is that how it works?"
Me: "Yep, so your total is $xx.xx."
So she went on her merry way, and a while later I went for my break. When I came back, the first thing I noticed was that she was at the customer service desk along with the Service Desk Operator, and an AOM, complaining frantically to them about the card. I heard her say something like "But I always come here and buy a cell-phone card for my daughter."
Anyway, it's none of my business, I have to get back on till, but as I brush past her, she starts waving in my face and gesturing frantically at me, "Jes, oh good, tell them how you gave me the wrong card!"
Me: "Um, I didn't give you that card, you just bought it from me."
Her: "No, no! You went and got me the wrong card, you sold me the wrong card!"
Me: "I didn't get you this card, ma'am, you just handed it to me with your groceries."
Her: "I asked for a cell-phone card, and you got me this instead!"
Me: "No, I didn't get you anything, you brought that card to the till and bought it with your groceries. I didn't go and get it for you. Sorry."
I was kind of upset that she was lying to me to my face about something I hadn't done, and then expecting me to back her up to my manager, so I just walked away after that, and I heard my manager say "Well, we don't even sell those kind of cards here." (Her: "But I always but them here for my daughter.")
Anyway, we refunded her money. Of course. The card was for a whopping ten dollars, and if she'd just come in and calmly explained that she'd mistaken what kind of card it was, we'd have refunded her no problem. I seriously can't believe the lies people will make up to try and get their money back, when we'd happily refund it anyway. And then I guess she was trying to frighten me into backing her up by screeching at me?
Yeesh.
Anyway, it's not over, because she was back again tonight.
The Service Desk Operator (different person tonight) had stepped away from the desk for a moment to do a flower wrap. Completely normal, we don't get many customer service issues late at night, and she'll often leave to do something else, still in sight of the desk, of course. Plus I was on the till right next to the desk.
So S.D.O. (Hereafter known as R. ) is happily wrapping flowers, and this lady comes to the desk. She waits there for about 30 seconds and then sort of lunges at me and demands loudly that I call a manager.
Since I'm with a customer at the moment, I just say "Yeah, sure!" and quickly page a manager over the intercom.
I finish up with my customer, and about 30 seconds later, R. finishes up with the flower wrap, and returns to the service desk.
Psycho Lady (as she'll now be called) lunges back to me: "Is the manager coming?"
Me: "Oh yeah, I paged him. (To R.) Can you page the manager again?"
R. nods, and pages the manager again, this time by name, and he comes up a second later, but for naught, because all the lady wanted him for was to COMPLAIN to him that R. was away from the desk.
(Obviously it was all RUINED now, because R. was back at the service desk, and she couldn't CATCH HER IN THE ACT of being a five second walk away from the desk.)
So anyway, she was actually there to return the zebra-blankets (torn out of their packaging and unfolded) because " the colours were too murky" and her daughter didn't want them. She could only return one of them though, because she didn't have the receipt for the other. She promised to return with the other receipt but when I left tonight she hadn't yet reappeared.
So yeah, that was crazy Psycho Lady. She'd just better not be in again tomorrow night.
Hi Jes!
) and asked for a blank SIM card. Got the card, all was good - until I called the mobile provider to get the number transferred & they told me it *wasn't* a blank SIM card; it was a prepaid one 
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