I call this sc "yeah, right, lawyer" or "yrl". He is a homeless guy who claims he is a lawyer. He dresses nice, but he was a "face of homelessness" in some campaign the City started-his picture appeared in ads and all.
One time he had to use the bathroom and the bathroom was closed for cleaning. yrl sent a laundry bill to the library because he soiled his pants. The library paid for it.
Yrl says he is a lawyer but he doesn't know what a contract is, though. We have laptops we loan out for 2 hours for use in the library. You sign a contract that says "you will be fined $25 if you return the laptop late." The contract also says, "you can not take the laptop into the bathroom." I caught yrl going into the bathroom with the laptop:
me: sir, you can't take that into the bathroom.
yrl: I have to use the bathroom.
me: you can't take it into the bathroom.
yrl: *eye-roll* well, what am I suppose to do?
me: take it back to the laptop desk.
This is how his account looks like:
02/28/12 CALLED CUSTOMER TO DISCUSS FINE ON ACCOUNT. CUSTOMER FEELS THE $25 FEE SHOULD BE WAIVED, SINCE HE WAS SICK AND THROWING UP IN THE RESTROOM. I EXPLAINED THAT HE USES OUR SERVICES EVERYDAY AND IS WELL AWARE OF OUR POLICY FOR LAPTOPS. HE HAS HAD HIS LAPTOP FEE WAIVED SIX TIMES BEFORE. THE LAPTOP WAS INDEED RETURNED LATE AND HE IS RESPONSIBLE FOR THE FEE. SAE/LST
2/22/12 CUSTOMER AWARE OF FINE ON ACCT. CUSTOMER ASKED IF FINE COULD BE WAIVED, BUT I REITERATED THE POLICY. CUSTOMER UNDERSTANDS HE IS RESPONSIBLE FOR FINE. DP/LST
05/11/11 LST/US PATRON REPORTED LOST CARD
04/20/09 WAIVED FINE OF $150 FOR LAPTOP ITEM NOT CHED IN PROPERLY. DP/LST
12/03/08CUSTOMER RETURNED LAPTOP NO LATER THAN 5:10 P.M. APPARENTLY, IT WAS CHECKED IN AFTER IT WAS RETURNED AND WAS CHARGED A FINE. JAM/COL
LOST CARD RMS COLLIER 08-11-06 OLD CARD NO. xxxxxxxxxxxxx
05/08/06 WAIVED FINE LAPTOP WAS NOT CHECK IN HCOL KB
Wow, someone stuck to their guns, alright. He said he was sick, but I'm leaning toward "bullshit." Really, you can't turn in a laptop and then get a fine since there is a 15 min. grace period. I used to work the laptop desk back during renovations and one dude turned in his laptop late, passed the grace period. The next day I checked his account and a cw dismissed his fine because he said "it wasn't checked in when he turned it in." So a lot of people just give in when they get bullied, and yrl bullies people.
another story about him. We used to have an emergency phone. One day I was at the desk with that phone and he used it. His conversation was, "I'm leaving the library now. I'm going to get a beer. See you tomorrow." I had 1/2 the mind to tell him that wasn't an emergency, but we know he would stick around to complain about me.
One time he had to use the bathroom and the bathroom was closed for cleaning. yrl sent a laundry bill to the library because he soiled his pants. The library paid for it.
Yrl says he is a lawyer but he doesn't know what a contract is, though. We have laptops we loan out for 2 hours for use in the library. You sign a contract that says "you will be fined $25 if you return the laptop late." The contract also says, "you can not take the laptop into the bathroom." I caught yrl going into the bathroom with the laptop:
me: sir, you can't take that into the bathroom.
yrl: I have to use the bathroom.
me: you can't take it into the bathroom.
yrl: *eye-roll* well, what am I suppose to do?
me: take it back to the laptop desk.
This is how his account looks like:
02/28/12 CALLED CUSTOMER TO DISCUSS FINE ON ACCOUNT. CUSTOMER FEELS THE $25 FEE SHOULD BE WAIVED, SINCE HE WAS SICK AND THROWING UP IN THE RESTROOM. I EXPLAINED THAT HE USES OUR SERVICES EVERYDAY AND IS WELL AWARE OF OUR POLICY FOR LAPTOPS. HE HAS HAD HIS LAPTOP FEE WAIVED SIX TIMES BEFORE. THE LAPTOP WAS INDEED RETURNED LATE AND HE IS RESPONSIBLE FOR THE FEE. SAE/LST
2/22/12 CUSTOMER AWARE OF FINE ON ACCT. CUSTOMER ASKED IF FINE COULD BE WAIVED, BUT I REITERATED THE POLICY. CUSTOMER UNDERSTANDS HE IS RESPONSIBLE FOR FINE. DP/LST
05/11/11 LST/US PATRON REPORTED LOST CARD
04/20/09 WAIVED FINE OF $150 FOR LAPTOP ITEM NOT CHED IN PROPERLY. DP/LST
12/03/08CUSTOMER RETURNED LAPTOP NO LATER THAN 5:10 P.M. APPARENTLY, IT WAS CHECKED IN AFTER IT WAS RETURNED AND WAS CHARGED A FINE. JAM/COL
LOST CARD RMS COLLIER 08-11-06 OLD CARD NO. xxxxxxxxxxxxx
05/08/06 WAIVED FINE LAPTOP WAS NOT CHECK IN HCOL KB
Wow, someone stuck to their guns, alright. He said he was sick, but I'm leaning toward "bullshit." Really, you can't turn in a laptop and then get a fine since there is a 15 min. grace period. I used to work the laptop desk back during renovations and one dude turned in his laptop late, passed the grace period. The next day I checked his account and a cw dismissed his fine because he said "it wasn't checked in when he turned it in." So a lot of people just give in when they get bullied, and yrl bullies people.
another story about him. We used to have an emergency phone. One day I was at the desk with that phone and he used it. His conversation was, "I'm leaving the library now. I'm going to get a beer. See you tomorrow." I had 1/2 the mind to tell him that wasn't an emergency, but we know he would stick around to complain about me.
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