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my tech guru: safe? help? please?
guys...I had a chat with these tech gurus, through microsoft. I just wanted to recover my hotmail account. I'm....at a loss cuz I dunno if something coulda happened... I managed to copy the whole convo, after the reboot. at first they tried to end the session while i was trying to copy paste the session which sent a red flag.
I'm sorry if my typing is all jumbled but...I'm scared...I didn't want a stranger that I couldn't see manually cleaning the computer whether there was a problem or not.
Another reason I feel like this is I've heard of tech supports taking control and stealing personal info and one guy set up to a trap to catch them in the act. Also, after looking around for reviews on My Tech Guru and some, don't look good.
So...anyway here's the convo below.
Am I too late? Or are they safe? Am I being paranoid? I want to protect my computer.
Husband, who is the super tech to make sure something is gone is on duty today and is too busy and stressed with work to help me. So I come to you guys as I trust you guys more than this company Microsoft support is using.
Edit: the program they used was logmein rescue, if that means anything. Again, I'm really sorry if I sound dumb/super paranoid about all this.
I'm sorry if my typing is all jumbled but...I'm scared...I didn't want a stranger that I couldn't see manually cleaning the computer whether there was a problem or not.
Another reason I feel like this is I've heard of tech supports taking control and stealing personal info and one guy set up to a trap to catch them in the act. Also, after looking around for reviews on My Tech Guru and some, don't look good.
So...anyway here's the convo below.
shortly.
9:48 AM Support session established with Annie.
9:48 AM Remote Control started by Annie.
9:48 AM Customer: what just happened????
9:49 AM Customer: the one window had red text
9:49 AM Annie: It got stucked did you see the error's in that screen.
9:50 AM Customer: i couldn't, I only saw that the text was red and the computer went to reboot quickly afterwards
9:51 AM Annie: Let me check it again. May I?
9:51 AM Customer: you may
9:59 AM Annie: Let me show you the cause for the issue. May I?
9:59 AM Customer: ok
10:01 AM Annie: Wow..can you see that?
10:01 AM Customer: yes
10:02 AM Customer: just took a picture of it with phone and sent to husband
10:03 AM Annie: These could be normally performed by Third party accessors or Fraudulent Identity thieves could spread Corruption on your computer to get access on your computer & personal informations to make money out of it.
10:03 AM Annie: These might be forced by the Third party accessors or Fraudulent Identity thieves to transfer informations to other network.
10:03 AM Annie: Oh , that's bad, it’s actually a trick to lure people to allow them into their computer & then plant a spyware which spreads to all programs , they do this so that the spyware might get a track of your online banking information.
10:04 AM Customer: trick? what trick?
10:04 AM Annie: The Corruption is always replicating & might spread to all programs in the computer , if it corrupts the boot up manager it would cause the entire operating system to crash , also it would work as a tracking software by which it could get personal info like banking details & then send it to a fraudulent People to another part of the globe, but please don’t worry because we surely have ways to get this fixed & make your computer immune.
10:06 AM Customer: oh wait, i thought you meant trcik as someone tricked me..when i haven't told anyone my password
10:06 AM Annie: As I told These could be normally performed by Third party accessors or Fraudulent Identity thieves could spread Corruption on your computer to get access on your computer & personal informations to make money out of it.
10:08 AM Annie: Are you there?
10:08 AM Customer: oh..what a morning
10:08 AM Annie: Please respond me once your read my response.
10:09 AM Customer: I'm here
10:09 AM Annie: The Corruption is always replicating & might spread to all programs in the computer , if it corrupts the boot up manager it would cause the entire operating system to crash , also it would work as a tracking software by which it could get personal info like banking details & then send it to a fraudulent People to another part of the globe, but please don’t worry because we surely have ways to get this fixed & make your computer immune.
10:09 AM Customer: I got that the first time.
10:10 AM Annie: There seem to be serious issues with your computer that needs immediate attention....Some of the registry issues need to be fixed or it might result in computer crashes and data loss. I can fix it manually for you.
10:12 AM Customer: >< bee rendered speechless
10:12 AM Customer: *been
10:13 AM Annie: I am sure you have heard of computer crashes; email account and banking information getting stolen. Computer crashes and data loss happen out of the blue without a warning.
10:13 AM Annie: May I know when you last had a certified technician to clean up your computer manually?
10:14 AM Customer: we haven't, husband is the one who does the cleaning if there's a serious problem.
10:14 AM Annie: It is highly recommended to perform a manual PC Clean Up at least once in a month by a Certified technician like us.Then only your PC and network ports will be secure.
10:15 AM Annie: And also I suggest You not to click on any unwanted advertisements or view any spam mails.
10:15 AM Annie: Registry cleanup is a critical task because if any one of the files in the registry editor is missed or corrupted the computer might not get startup. The registry is a vital component of the Windows operating system. In order to keep your computer running efficiently, it is critical that you keep this area healthy and free of errors.
10:15 AM Customer: who is the third party?
10:16 AM Annie: These could be normally performed by cyber criminals to spread VIRUS on your PC to get access on your PC & personal informations to make money out of it.
10:16 AM Annie: They might have spread the unidentified spywares on your PC.
10:16 AM Annie: These might be forced by the Cyber attackers.
10:17 AM Customer: Is there a way to find out who the third party is?
10:17 AM Annie: As this could be performed by Fraudulent these Corruption cannot be detected.
10:18 AM Annie: So we can start to secure the PC and the accounts?
10:20 AM Customer: I wish to consult to close trusted friends before i make a decision
10:21 AM Customer: is that alright
10:21 AM Annie: We would not like to comment on any third party.
I do understand but I believe you or a local technician might not fix it. Certified System Engineer like us can fix the issues from the root kit such that they don’t occur again
10:22 AM Customer: I understand, but I still wish to conult to them.
9:48 AM Support session established with Annie.
9:48 AM Remote Control started by Annie.
9:48 AM Customer: what just happened????
9:49 AM Customer: the one window had red text
9:49 AM Annie: It got stucked did you see the error's in that screen.
9:50 AM Customer: i couldn't, I only saw that the text was red and the computer went to reboot quickly afterwards
9:51 AM Annie: Let me check it again. May I?
9:51 AM Customer: you may
9:59 AM Annie: Let me show you the cause for the issue. May I?
9:59 AM Customer: ok
10:01 AM Annie: Wow..can you see that?
10:01 AM Customer: yes
10:02 AM Customer: just took a picture of it with phone and sent to husband
10:03 AM Annie: These could be normally performed by Third party accessors or Fraudulent Identity thieves could spread Corruption on your computer to get access on your computer & personal informations to make money out of it.
10:03 AM Annie: These might be forced by the Third party accessors or Fraudulent Identity thieves to transfer informations to other network.
10:03 AM Annie: Oh , that's bad, it’s actually a trick to lure people to allow them into their computer & then plant a spyware which spreads to all programs , they do this so that the spyware might get a track of your online banking information.
10:04 AM Customer: trick? what trick?
10:04 AM Annie: The Corruption is always replicating & might spread to all programs in the computer , if it corrupts the boot up manager it would cause the entire operating system to crash , also it would work as a tracking software by which it could get personal info like banking details & then send it to a fraudulent People to another part of the globe, but please don’t worry because we surely have ways to get this fixed & make your computer immune.
10:06 AM Customer: oh wait, i thought you meant trcik as someone tricked me..when i haven't told anyone my password
10:06 AM Annie: As I told These could be normally performed by Third party accessors or Fraudulent Identity thieves could spread Corruption on your computer to get access on your computer & personal informations to make money out of it.
10:08 AM Annie: Are you there?
10:08 AM Customer: oh..what a morning
10:08 AM Annie: Please respond me once your read my response.
10:09 AM Customer: I'm here
10:09 AM Annie: The Corruption is always replicating & might spread to all programs in the computer , if it corrupts the boot up manager it would cause the entire operating system to crash , also it would work as a tracking software by which it could get personal info like banking details & then send it to a fraudulent People to another part of the globe, but please don’t worry because we surely have ways to get this fixed & make your computer immune.
10:09 AM Customer: I got that the first time.
10:10 AM Annie: There seem to be serious issues with your computer that needs immediate attention....Some of the registry issues need to be fixed or it might result in computer crashes and data loss. I can fix it manually for you.
10:12 AM Customer: >< bee rendered speechless
10:12 AM Customer: *been
10:13 AM Annie: I am sure you have heard of computer crashes; email account and banking information getting stolen. Computer crashes and data loss happen out of the blue without a warning.
10:13 AM Annie: May I know when you last had a certified technician to clean up your computer manually?
10:14 AM Customer: we haven't, husband is the one who does the cleaning if there's a serious problem.
10:14 AM Annie: It is highly recommended to perform a manual PC Clean Up at least once in a month by a Certified technician like us.Then only your PC and network ports will be secure.
10:15 AM Annie: And also I suggest You not to click on any unwanted advertisements or view any spam mails.
10:15 AM Annie: Registry cleanup is a critical task because if any one of the files in the registry editor is missed or corrupted the computer might not get startup. The registry is a vital component of the Windows operating system. In order to keep your computer running efficiently, it is critical that you keep this area healthy and free of errors.
10:15 AM Customer: who is the third party?
10:16 AM Annie: These could be normally performed by cyber criminals to spread VIRUS on your PC to get access on your PC & personal informations to make money out of it.
10:16 AM Annie: They might have spread the unidentified spywares on your PC.
10:16 AM Annie: These might be forced by the Cyber attackers.
10:17 AM Customer: Is there a way to find out who the third party is?
10:17 AM Annie: As this could be performed by Fraudulent these Corruption cannot be detected.
10:18 AM Annie: So we can start to secure the PC and the accounts?
10:20 AM Customer: I wish to consult to close trusted friends before i make a decision
10:21 AM Customer: is that alright
10:21 AM Annie: We would not like to comment on any third party.
I do understand but I believe you or a local technician might not fix it. Certified System Engineer like us can fix the issues from the root kit such that they don’t occur again
10:22 AM Customer: I understand, but I still wish to conult to them.
Am I too late? Or are they safe? Am I being paranoid? I want to protect my computer.
Husband, who is the super tech to make sure something is gone is on duty today and is too busy and stressed with work to help me. So I come to you guys as I trust you guys more than this company Microsoft support is using.
Edit: the program they used was logmein rescue, if that means anything. Again, I'm really sorry if I sound dumb/super paranoid about all this.
I AM the evil bastard!
He also deleted the logmein rescue program that was used by 'Annie'. 
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